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Baker's Bay Golf & Ocean Club is seeking a Director of Retail to join the Retail Department.
The Director of Retail is responsible for the overall leadership, strategy, and performance of the retail operation at Baker's Bay, encompassing the Golf Shop, Blu Boutique, and Spa Boutique. This position provides exceptional service and communication to members, guests, and team members while driving purchasing strategy, financial performance, inventory integrity, and staff development across the department. The Director personally manages the daily operations of Blu Boutique and Spa Boutique, while overseeing the Retail Manager, who manages daily operations of the Golf Shop.
The Director of Retail is responsible for sourcing and purchasing quality, high-end merchandise across a variety of product categories — including fashion apparel and accessories, golf, athleisure, logo apparel and custom products for men, women and children, gift, home, and Swag for marketing, events and tournaments. The Director serves as the primary liaison between the Regional Director of Retail, and on-site operations, building strong member relationships and monitoring sell-through to guide buying strategy across the property.
Key Responsibilities
- Personally manage the daily operations of Blu Boutique and Spa Boutique, including staffing, member service, merchandising, and sales performance.
- Oversee the Retail Manager to ensure the Golf Shop is run to the same service, merchandising, and financial standards as the boutiques.
- Directly supervise and develop the Retail Manager, Retail Operations Manager, and Retail Administrator, setting clear priorities and holding the team accountable to deadlines and quality standards.
- Serve as the on-site retail leader for all three outlets, ensuring consistency in brand experience, member service, and operational execution.
- Utilize the Buying Plan and open-to-buy system, Management One, to properly manage buying workflow and retail inventory to achieve sales goals.
- Facilitate all purchases, including vendor communications, new account setup, logo instructions, purchase orders, and order tracking.
- Ensure the Retail Operations Manager and Retail Assistant Manager keep all business model components accurate and updated in a timely manner.
- Oversee the Retail Administrator to ensure proper maintenance of Egnyte organization and adherence to corporate purchase order SOPs for workflow, POS entry, receiving, OTB reconciliation, and On Order tracking.
- Support the Retail Administrator with management of customs and importation processes.
- Collaborate with the Regional Director of Retail on custom product development, ensuring all branding guidelines are followed for retail and marketing Swag.
- Monitor and manage the receipt flow of POs through On-Order maintenance and regular status updates.
- Work closely with accounting to develop and maintain proper SOPs for invoice processing, inventory control, and AP reconciliation.
- Drive sales through building member relationships and maintaining knowledge of brands across all outlets, as well as current fashion trends in the region.
- Ensure corporate visual merchandising guidelines are implemented and adhered to across the Golf Shop, Blu Boutique, and Spa Boutique.
- Ensure orders and merchandise are received in a timely manner according to on-order timelines and any special events or VIPs on property.
- Plan and execute trunk shows, experiential events, and other promotions to expand the retail offering for members and increase revenues.
QUALIFICATIONS & SKILLS:
- Prior experience in retail management or multi-outlet retail leadership role, ideally within golf, resort, or luxury specialty retail.
- Proven experience managing and developing a team, including staff who themselves supervise other associates.
- Strong working knowledge of open-to-buy systems, purchasing workflows, and inventory management (e.g., Management One, TEI, or comparable systems).
- Excellent communication skills and the ability to multitask across multiple outlets and priorities.
- Proficiency in Excel and Word; familiarity with point-of-sale systems required.
- Strong computer literacy and must be proficient in Microsoft word, excel, email, Outlook
Additional Requirements
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
- Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
- Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
About Us
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
