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Laguna Beach, California, United States
Onsite
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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Director of Rooms
SUMMARY
The Director of Rooms is responsible for management and day-to-day effective operations for guest reception, guest services, concierge, reservations, and housekeeping; including profitable financial management, effective leadership, excellent customer service skills, telephone etiquette, and supervision of department requirements and standards. The Director of Rooms is accountable for the effortless and seamless movement of guests in and out of the hotel while providing exceptional levels of guest service through the guests stay. The Director of Rooms is also responsible for communicating and developing department managers to ensure all developed standards are met on a consistent basis.
Previous experience and knowledge of hotel operations is required, along with the ability to be a team player. This position will often work outside the scope of normal duties and frequently interacts with guests, requiring the ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction. The Director of Rooms will be required to learn the hotel's life-safety systems and be prepared at all times for emergency situations. This is a salaried manager position, with schedules and number of hours worked dependent on hotel business levels. All positions may perform additional duties as assigned based on business needs that may be outside the scope of normal duties.
The ideal candidate will have proven results handling guest services and will be capable of problem solving quickly. This person must be exceedingly well organized, flexible, and enjoy the challenges of supporting an extensive operation. The ability to interact with Associates and guest alike, in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism, is crucial to this role. Expert level of written and verbal communication skills, strong decision making ability and attention to detail are equally important.
ESSENTIAL FUNCTIONS
Job duties include, although are not limited to:
QUALIFICATIONS
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to exert well-paced ability to maneuver between departments. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
The pay scale for the Director of Rooms - EC is form $140,000.00 to $170,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
