Director of Sales Operations (Northeast)

General Description

The Director of Operations will provide direct support to the Regional Partner to maintain successful Sales Operations, Marketing and Vendor Management teams, cumulatively the "Operations Team". The Director of Operations will be responsible for managing the day-to-day activities of employees in the Operations Team, develop an annual road map for the Region, and be the escalation point for any Operations issues in the region.

 

Roles and Responsibilities

• Provide direct support to the Regional Partner on annual strategy, prioritization and planning.

• Develop an annual road map for each sub-team and review with team manager and Regional Partner on a quarterly basis.

• Ensure a high level of internal and external customer service.

• Oversee Operations Team activities in the region, manage employees and make changes as needed including hiring, onboarding, promotions and terminations.

• Develop, document and routinely evaluate and improve regional business procedures to increase efficiency and profitability.

• Collaborate with corporate resources to ensure seamless interaction between corporate and regional resources, including operational process improvements.

• Develop reports and metrics to evaluate the success and health of the region, with the support of the corporate business intelligence team.

• Maintain executive relationships with regional Channel Managers for targeted regional vendors.

• Formalize and execute standard policies for the region, as required and vetted by corporate.

• Other duties as assigned.

• Adhere to GuidePoint Security Core Values.

 

Required Experience

• Bachelor's Degree preferred.

• Proven success managing a team in a company that is regionally focused with input from corporate.

• Intermediate level experience with Microsoft Office and Internet Navigation.

• Self-motivated with a strong ability to multi-task and prioritize.

• Must have outstanding attention to detail and commitment to follow-through.

• Ability to work well with a team with an unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.

• Demonstrates good judgment in analyzing information to make decisions that benefit the company.

• Strong written and verbal communication skills.

• Demonstrates a willingness to learn and use AI-enabled tools.

 

Travel Requirements

• Up to 10% travel required.

 

Physical Requirements

• Sedentary work.

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day.

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day