Director of Service - Industrial Pharma Equipment

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group's Pharma Division is searching for our next Director of Service to oversee all field service and service sales activities for the North American Region!

This is a remote role but will require minimal travel to Customer sites and quarterly visits to our Pharma Headquarters in Columbia, MD.

Responsibilities:

• Lead the Service Department of Pharma NAM, allocate Field Service and Service Sales resources and prioritize initiatives in alignment within Pharma NAM and the other relevant sub business units.

• Manage all Pharma NAM Service activities focusing on financial and strategic growth of the business, improve the Pharma BU Service Order intake/Revenue/Gross Margin position in NAM and drive customer satisfaction.

• Help to develop the business plan, implement the business plan of Pharma NAM.

• Build key customer relationships. Negotiate, close and maintain the SLA (Service Level Agreement) with customers.

• Develop, implement and monitor budget of Service department in Pharma NAM. Organize and perform monthly Service Call/Service Project review and maintain the project and service call execution in good shape.

• Ensure the team deliver the Service Projects, Service Calls, Spare Parts according to the budget, schedule, scope and specifications together with meeting customer satisfaction.

• Ensures that staff follow procedural tasks such as timesheets, vacation requests, expense reports and follows GEA policies including Travel and the Health and Safety handbook.

• Provides coaching and development support for service team, suggests training needs for performance improvement and completes performance evaluations though motivation and goal setting of staff.

• Collaborates and aligns with the SBUs for Service Product Portfolio in NAM market

• Defining departmental procedures and compliance, optimizing process flow.

• Establish and inspirationally lead and develop high performance teams

• The other tasks defined by Head of Pharma NAM from time to time.

Your Profile / Qualifications

• Bachelor's degree in engineering preferred

• 5+ years' experience in the Pharma industry required

• 5+ years’ experience in similar functions, with at least 3+ years in a Leadership capacity required

• Profound Sales and Operations Management expertise

• Broad work experience with organizational practices across several different job areas

• Deep application knowhow, end-to-end process expertise

• Experience with lean production processes and excellent product innovation

• Understanding of corporate finance and performance management principles

• Change management experience

• Analytical capabilities, problem-solving skills and ability to think strategically

• Strong Customer / Service orientation

The typical base pay range for this position at the start of employment is expected to be between $140,000.00 - $160,000.00 per year.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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