Director of Technical Enablement

Accountabilities

• Develop and execute a technical enablement strategy aligned with business objectives and go-to-market priorities, maintaining an annual roadmap for internal readiness, partner capability, and AI-driven productivity.

• Build and scale onboarding and continuous learning programs for Solutions Engineers, Architects, Professional Services, Support, and other technical teams.

• Improve customer-facing technical readiness, including product demonstrations, objection handling, technical storytelling, and communicating product value.

• Oversee the creation of technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, e-learning modules, launch kits, and certifications.

• Lead or support technical bootcamps, product training, certification programs, workshops, and instructor-led learning sessions.

• Manage external technical enablement for customers and partners, including online resources, partner onboarding, certification pathways, blended learning, and hands-on labs.

• Build and maintain enablement operating systems, including request intake, training registration, and a centralized knowledge hub.

• Collaborate with Product, Engineering, Sales, Marketing, Customer Success, Support, Partner Operations, and Learning & Development to identify skill gaps, coordinate launches, and ensure consistent messaging.

• Keep enablement programs aligned with product roadmaps, industry trends, competitive developments, and technical best practices.

• Lead, coach, and develop technical trainers and program managers, establishing goals and supporting performance and career growth.

• Foster a culture of continuous learning through weekly technical updates, office hours, and 30-, 60-, and 90-day post-training reinforcement.

• Develop and monitor KPIs such as ramp time, certification completion, productivity, time-to-competency, demo performance, customer consumption, enrollment, completion rates, and feedback scores.

• Use performance data and audience feedback to improve enablement effectiveness and demonstrate business impact.

• Apply AI tools and workflows to improve enablement delivery, audience learning, and team productivity.

Requirements:

• Degree in Education, Instructional Design, Computer Science, Information Technology, Engineering, Business, or a related field.

• At least 5 years of experience in enablement, instructional learning, or instructional design.

• At least 8 years of experience in a technical field, preferably computer security.

• Ability to translate complex technical features into clear business value and customer use cases.

• Experience creating structured technical content, including playbooks, how-to guides, technical briefs, and FAQs.

• Proficiency with Learning Management Systems (LMS) and content management platforms such as Confluence.

• Familiarity with work-intake and partner-portal tools such as Jira Service Desk and Impartner, as well as sales productivity tools.

• Experience tracking and reporting enablement KPIs, including ramp time, certification completion, sales readiness, and customer engagement or consumption.

• Experience developing blended learning programs, including e-learning, live workshops, and certifications.

• Familiarity with interactive demos, product sandboxes, and tools such as CloudShare.

• Ability to discuss APIs, cloud infrastructure, integrations, security, and architecture at a high level.

• Experience building or using AI-enabled workflows or agents, such as Atlassian Rovo or ChatGPT, to improve field productivity.

• Strong leadership skills, including direct team management and cross-organizational influence.

• Organized, analytical, and creative approach to solving problems and removing obstacles.

• Passion for continuous learning, innovation, and addressing complex challenges.

• Strong business acumen, professionalism, humility, situational awareness, and customer focus.

• Excellent project management, communication, interpersonal, and presentation skills, both written and verbal.

• Nice to have: Hands-on experience with certificate management, cryptographic tools, PKI fundamentals, and DNS security.

Benefits:

• Annual base salary range of $165,000–$205,000 USD. Compensation offers depend on experience, skills, qualifications, responsibilities, business needs, and location.

• Additional compensation may include bonus, equity, or other incentives, where applicable.

• Competitive health, dental, and vision coverage.

• Retirement savings programs with company matching, including 401(k) or RRSP where applicable.

• Generous paid time off, including vacation and holidays.

• Paid parental leave and family support benefits.

• Life and disability insurance.

• Flexible spending and health savings options, where applicable.

• Health and wellness programs, including gym reimbursement.

• Employee Assistance Program with confidential 24/7 support for employees and families.

• Education assistance, professional development opportunities, and access to LinkedIn Learning.

• Employee referral bonus program and additional perks and discounts.

• Employee rewards and recognition platform.

• Business travel insurance and global employee support programs.

• Remote work within the United States.