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Lehi, Utah, United States
Hybrid
We need a Director of Transportation, North America to own Pattern’s transportation function across North America. This role leads inbound freight, outbound freight, and direct-to-consumer (D2C) shipping, and sets the strategy for how product moves between Pattern’s buildings, carriers, and marketplaces, including Amazon. This is a full-time role and will work a hybrid schedule based in Lehi, Utah.
Own the transportation function for North America, covering inbound freight, outbound freight, and D2C
Lead a team of three direct reports: one for inbound freight, one for outbound freight, and one for D2C
Set the strategy for moving product from Pattern’s buildings to Amazon and other destinations as quickly and cost-effectively as possible
Manage relationships with Amazon, parcel carriers, freight carriers, and other logistics partners
Own North America transportation budgets and spend, split roughly equally between freight and D2C, and track cost and service performance with data
Partner with warehousing and inventory management leaders so goods keep moving between locations
Investigate problems, simplify them, and bring clear recommendations to the VP of Supply Chain/Transportation and other executives
Take ownership of the transportation function only, not the results of the warehouses themselves
Experience in one or two of inbound freight, outbound freight, and D2C, including working with parcel carriers. Experience in all three is not expected
Supply chain transportation experience that goes beyond managing a dock: setting strategy for how goods move between locations, and partnering with carriers and marketplaces to do it
Experience leading a team in transportation
Freight experience is valued, but deep freight specialization is not required, because Pattern uses Amazon Freight for much of its freight
A results focus and a proactive, data-driven approach to investigating and solving problems
The ability to understand complexity, simplify it, and communicate clearly with executives
Inbound freight, outbound freight, and D2C run reliably across North America
Product reaches Amazon and other destinations quickly, and transportation cost and service levels improve over time
The three direct reports are clear on their goals and performing
Problems are investigated and resolved before they affect customers
The VP and other executives get concise, specific updates and can make decisions quickly
This role offers significant opportunity to expand both scope and impact as Pattern continues to grow. Pattern’s growth plan is moving toward a global footprint, and the Director of Transportation, North America will help build the foundation for that growth. This position provides regular exposure to senior leadership and involvement in decisions about logistics, transportation, and operational efficiency.
First 30 days:
In the first 30 days, you will focus on gaining a deep understanding of Pattern’s current North America transportation operations, including inbound freight, outbound freight, and D2C, as well as our carrier and Amazon relationships, spend, and open projects. You will get to know your three direct reports, the VP of Supply Chain/Transportation, and warehousing and inventory leaders, and assess current strengths, gaps, and risks.
First 60 days:
By 60 days, you will identify and begin delivering quick wins that reduce cost and improve service across freight and D2C. You will set up clearer reporting on transportation performance and agree goals with each of your direct reports.
First 90 days:
By 90 days, you will present a North America transportation strategy aligned with Pattern’s growth goals. It will cover how product moves from our buildings to Amazon and other destinations, a roadmap for improvements to inbound, outbound, and D2C, and the measures you will use to show progress.
You will lead a team of three: an inbound freight lead, an outbound freight lead, and a D2C lead. You will report to the VP of Supply Chain/Transportation, and work cross-functionally with warehousing, inventory management, and finance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.
We are looking for individuals who are:
Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
Initial phone interview with Pattern’s talent acquisition team
Video interview with the hiring manager
Onsite interviews with a group of department and cross functional leaders
Professional reference checks
Executive review
Offer
Discuss professional accomplishments with specific data to quantify examples
Give specific examples of actions you took and results you drove, not only the strategy you set
Provide insights on how you can add value and be the best addition to the team
Focus on mentioning how you would be partner obsessed at Pattern
Share experience on any side projects related to data and analytics
