Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Director, Operations and Health Data plays a pivotal role in driving data-led transformation across life operations and health analytics. This role is responsible for leading local and Value Creation Center (offshore VCC) to integrate advanced data capabilities & insights into strategic decision-making, operational processes & decision to improve efficiency & customer experience, and identify fraud, waste and abuse to enhance health sustainability.
Job Responsibilities
Health Data Analytics Leadership
- Lead the development of health data strategies, ensuring alignment with business goals and regulatory standards.
- Oversee the design and implementation of predictive models for health risk prediction, claims analysis, and fraud detection.
- Build and maintain scalable data infrastructure to support real-time analytics and reporting.
Life Operations Enablement
- Partner with life operations teams to identify opportunities for data to streamline workflows, reduce manual effort, and enhance service delivery.
- Support straight-through processing (STP) initiatives by embedding predictive analytics and automation into core operational functions.
- Monitor operational KPIs and use data insights to drive continuous improvement and cost optimization.
Cross-Functional Collaboration
- Work closely with teams across Ops functions, product, technology, compliance, and customer service to embed data into business processes.
- Translate business needs into actionable data solutions and ensure stakeholder alignment on priorities and outcomes.
- Champion data literacy and foster a culture of data-driven decision-making across life and health functions.
Governance & Insights
- Ensure robust data governance, privacy, and security practices are in place for all health and life data initiatives.
- Deliver executive-level dashboards and insights to support strategic planning and performance tracking.
- Evaluate the impact of data initiatives and continuously refine approaches to maximize business value.
Job Requirements
- Bachelor’s degree in Data Science, Health Informatics, Business, or related field; Master’s preferred.-
- Proven experience in life operations and health data analytics leadership roles.
- Strategic thinker with a hands-on approach to execution.
- Passionate about innovation, automation, and data-driven transformation.
- Ability to lead cross-functional teams and influence at all levels.
- Strong understanding of insurance operations, healthcare data standards, and AI technologies.
- Proficiency in data platforms (e.g., Azure, AWS), analytics tools (e.g., Python, R, SQL), and visualization software (e.g., Power BI, Tableau).
- Excellent communication, stakeholder engagement, can do attitude and change management skills.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
