Director, Organizational Performance

Get To Know Our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

As Director of Organizational Performance in the People Development & Performance team, you will be partnering with senior leaders across Agoda to drive programs and initiatives aimed at strengthening and evolving how we measure and assess organizational effectiveness, and drive interrelated performance management and adjacent talent management platforms and processes such as talent identification, succession planning, and more. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will have the opportunity to help shape Agoda’s organizational and performance management strategies globally to support achieving our vision and multi-year strategy.

What You’ll Do:

• Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams
• Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company
• Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis
• Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer
• Mentor and develop other professionals in a maturing People function
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends)

What You'll Need to Succeed:

• 18+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution
• Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles
• Excellent judgment, self-motivated, curious and trustworthy
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution
• Strong analytical and problem-solving capability backed with excellent data sense
• High level of discretion, confidentiality, and ethics
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization
• Comfortable with ambiguity and change; brings structure and drive to deliver results
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must
• Undergraduate degree from a top university expected, advanced degrees welcome

**This role is Based in Bangkok – Relocation Support Provided** 

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