Director, Partnership Success

Accountabilities:

Lead day-to-day client operations and oversee the planning, development, and implementation of strategic initiatives, policies, and objectives related to acute care and physician revenue cycle activities.
Build, strengthen, and maintain trusted relationships with clients, ensuring consistent communication, partnership alignment, and high levels of satisfaction.
Serve as a strategic advisor to client leadership, including CFOs and senior operational stakeholders, providing guidance on revenue cycle performance, financial outcomes, and service delivery.
Establish clear operational plans outlining client deliverables, timelines, expected outcomes, and action plans, ensuring effective execution and accountability.
Monitor client performance against established expectations, identifying operational gaps, service delivery challenges, and opportunities for improvement.
Drive initiatives to improve revenue cycle performance, reduce bad debt, optimize processes, and strengthen overall financial results.
Collaborate with onsite operational teams and internal stakeholders to align priorities, influence decisions, and achieve client objectives.
Lead and participate in program-level meetings, facilitating discussions around operational performance, strategic priorities, partnership opportunities, and escalated support requirements.
Work closely with client executives and internal teams to support financial analysis, performance reporting, and the development of service lines.
Provide expert guidance on revenue cycle management processes, performance indicators, reporting tools, and operational best practices.
Monitor changes in payer policies, contractual requirements, regulatory developments, and compliance standards, ensuring timely communication and appropriate operational adjustments.
Facilitate monthly client performance reviews, presenting operational results, progress on strategic initiatives, improvement opportunities, and outstanding issues.
Identify gaps in client support and service delivery, recommend effective solutions, and oversee implementation to ensure measurable improvements.
Communicate organizational values and demonstrate positive leadership, promoting accountability, collaboration, and a culture of operational excellence.
Recognize opportunities to expand and strengthen client partnerships through innovation, service development, and continuous improvement.
Requirements:
Significant professional experience in healthcare revenue cycle management, healthcare finance, client relationship management, or healthcare operations.
Demonstrated experience leading client-facing operations and managing strategic partnerships within hospitals, health systems, or physician groups.
Strong understanding of acute care and physician revenue cycle processes, including billing, collections, reimbursement, payer relations, and financial performance.
Proven ability to work effectively with senior healthcare executives, including CFOs, hospital leadership, and operational decision-makers.
Experience developing and implementing operational strategies, performance improvement initiatives, and client-focused business plans.
Strong knowledge of revenue cycle performance metrics, financial reporting, bad debt management, and operational analysis.
Familiarity with payer policies, healthcare contracting, regulatory developments, and compliance requirements.
Demonstrated ability to identify operational challenges, analyze performance gaps, and implement practical solutions that deliver measurable results.
Excellent leadership and stakeholder management skills, with the ability to influence decisions and coordinate cross-functional teams.
Exceptional written and verbal communication skills, including the ability to present complex operational and financial information clearly to executive audiences.
Strong relationship-building, negotiation, and conflict-resolution abilities.
Excellent analytical and problem-solving skills, combined with a strategic and results-oriented mindset.
Ability to manage multiple priorities, lead complex initiatives, and maintain strong accountability for client outcomes.
Adaptability and a proactive approach to continuous improvement, innovation, and evolving healthcare industry requirements.
Must reside in the United States and be legally authorized to work in the country. Applications from individuals residing outside the United States will not be considered.
Benefits:
Comprehensive benefits package supporting physical, emotional, and financial wellbeing.
Healthcare coverage and wellness programs for employees and their families.
Paid time off and additional leave benefits.
Retirement savings benefits.
Quarterly and annual incentive programs recognizing outstanding performance and contributions.
Professional development opportunities and access to relevant industry certifications.
Tuition reimbursement to support continued education and career advancement.
A collaborative and people-focused organizational culture that encourages innovation, growth, and professional development.
Remote working opportunities across the United States.
Opportunities to work with leading healthcare organizations and senior industry executives.
Exposure to strategic healthcare finance initiatives and innovative revenue cycle management solutions.
Recognition programs that reward employees who demonstrate exceptional performance and continuously raise standards.
Opportunities for long-term career growth within a dynamic and expanding healthcare services environment.