Director, People, Culture and Equity Communications

Purpose:

The Director, People, Culture & Equity (PCE) Communications leads and builds the communications function for PCE, establishing the strategy, infrastructure, standards, and practices needed to deliver clear, consistent, timely, and effective communications to employees and leaders.

Serving as the communications subject matter expert for PCE, the Director advises the Chief People, Culture & Equity Officer and PCE leaders on communication strategy and translates complex People programs, policies, initiatives, and organizational changes into accessible and engaging communications. The Director develops an integrated approach to PCE communications that strengthens understanding, supports organizational priorities, and improves how employees experience and engage with People-related information.

Delivery:

Develop and execute an integrated PCE communications strategy aligned with organizational priorities, employee needs, and established communications best practices.
Build and maintain the infrastructure for an effective PCE communications function, including communication standards, channels, governance, templates, review practices, and scalable processes.
Develop and manage an editorial strategy and coordinated PCE communications calendar to improve the timing, sequencing, consistency, and visibility of communications across the function.
Lead communications planning and execution for PCE programs, policies, initiatives, employee experiences, and organizational priorities, identifying appropriate audiences, messages, channels, timing, and opportunities for engagement.
Develop and oversee high-quality communications materials, including employee announcements, newsletters, presentations, executive and leader messages, talking points, scripts, FAQs, toolkits, and other communications resources.
Translate complex People policies, programs, decisions, and organizational changes into clear, accessible, audience-appropriate communications while maintaining accuracy and necessary nuance.
Lead change communications for major PCE initiatives in partnership with Strategic Programs and functional teams, translating change strategy, stakeholder needs, and organizational readiness considerations into coordinated communication plans.
Establish standards and processes for reviewing PCE communications to promote accuracy, consistency, accessibility, appropriate tone, and alignment across the organization.
Develop measures for evaluating communication reach, engagement, effectiveness, and employee understanding, using insights and feedback to continuously improve PCE communications strategy and practices.
Monitor evolving communications practices, employee communication needs, and organizational trends to recommend new approaches, channels, tools, and practices that strengthen the effectiveness of PCE communications.
Performs other duties as assigned.

Engagement:

Serve as the communications subject matter expert and trusted advisor to the Chief People, Culture & Equity Officer, PCE Leadership Team, and functional leaders on communication strategy, messaging, audience needs, timing, channels, and engagement.
Partner with PCE leaders and subject-matter experts to understand business objectives and complex People content, advising on the most effective approach for communicating information while ensuring functional owners retain accountability for policy and program decisions.
Partner closely with the Director, Strategic Programs on major implementations and organizational changes, ensuring communications are integrated into broader change management, stakeholder engagement, readiness, and adoption strategies.
Build strong relationships across PCE to anticipate communication needs, identify opportunities for greater coordination, and reduce fragmented, duplicative, or competing employee communications.
Collaborate with organizational communications partners and other internal stakeholders to align PCE communications with broader organizational messaging, channels, standards, and communication priorities.
Advise leaders on complex, sensitive, or high-impact People communications, helping assess audience considerations, organizational context, communication risks, and appropriate messaging approaches.
Facilitate alignment among stakeholders when communications span multiple PCE functions or organizational audiences, clarifying communication objectives, ownership, approvals, and timing.
Build communications capability across PCE by providing leaders and teams with practical guidance, tools, standards, and best practices that strengthen the quality and effectiveness of their communications.

Knowledge, Skills and Abilities (KSAs):

8+ years of progressively responsible experience in employee communications, internal communications, organizational communications, change communications, executive communications, or a related field, including experience leading communications strategy for complex organizations or functions.
Demonstrated expertise in developing and implementing integrated communications strategies, including audience segmentation, message development, channel strategy, editorial planning, communications governance, and measurement.
Demonstrated experience building or significantly evolving communications functions, frameworks, channels, standards, and practices using established communications best practices.
Strong knowledge of employee and internal communications practices, including communicating organizational change, policies, programs, sensitive information, and complex business topics to diverse audiences.
Exceptional written, editing, and verbal communication skills, with demonstrated ability to translate complex or technical information into clear, concise, accessible, and audience-appropriate communications.
Demonstrated experience advising senior and executive leaders on communications strategy, messaging, organizational context, audience considerations, and communication risk.
Experience developing executive and leadership communications, including presentations, talking points, scripts, announcements, FAQs, and other high-visibility materials.
Strong strategic judgment, with the ability to assess communication needs, determine appropriate approaches and channels, anticipate stakeholder reactions, and navigate sensitive or high-impact communications.
Demonstrated ability to lead through influence and build alignment across multiple functions, stakeholders, and levels of an organization without relying on direct reporting authority.
Strong planning and organizational skills, with the ability to manage an integrated communications calendar and multiple concurrent priorities while maintaining quality, accuracy, and attention to detail.
Experience developing communications metrics and using quantitative and qualitative insights to assess effectiveness, employee understanding, engagement, and opportunities for improvement.
Knowledge of digital communications platforms, content management systems, presentation and design tools, and other technologies commonly used to develop and deliver employee communications.
Ability to operate effectively in a complex, fast-moving environment, exercising discretion, sound judgment, adaptability, and appropriate sensitivity when handling confidential or high-impact People matters.
Demonstrated commitment to developing communications that are inclusive, accessible, culturally responsive, and effective for diverse employee audiences.