Summary Statement:
Director of Resort Hosting is responsible for developing and maintaining relationships with targeted gaming/non-gaming resort patrons through personal contact to generate incremental revenues and drive repeating trips from patrons. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests.
Primary Job Duties: Includes but is not limited to:
- Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for our guests.
- Cultivate and identify patrons with incremental spend throughout the resort.
- Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
- Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
- Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: Includes but is not limited to:
- Ability to work varied shifts, including nights, weekends, and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Preferred:
- Strong existing following of mass premium and high-end patrons.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- At least 21 years of age.
- High school diploma or equivalent.
- Minimum of ten years of casino marketing experience in a luxury property setting.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Ability to obtain the following:
- Nevada Gaming Registration
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in a luxury property environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
