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Redwood City, California, United States
Hybrid
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Box is evolving in terms of pricing and packaging – taking our more straightforward, seat-based model and augmenting it with API-call-base and AI-driven consumption. The Director, Pricing & Packaging will help Box navigate the shift from traditional enterprise software pricing towards consumption-based pricing tied to AI usage, units, platform activity, costs, and business value.
The impact of this leader will be both strategic and operational. They will bring analytical rigor to pricing model design while helping cross-functional teams align around recommendations, tradeoffs, and implementation. Success will depend not only on building the right model, but also on clearly articulating the business context and strategy behind pricing recommendations to senior leaders.
This is an individual contributor role reporting into our Vice President, Product Marketing. This role will be hybrid based in our Redwood City, CA global HQ three days per week.
The Director, Pricing & Packaging will own a strategic and execution-oriented pricing function focused on helping Box modernize its pricing approach. Key responsibilities include:
Lead the evolution of Box’s pricing model from a primarily seat-based approach to more complex platform, usage, and AI consumption-based models.
Develop pricing models for AI usage and consumption units that make sense for Box’s business as the traditional seat-unit model becomes less central.
Partner closely with key stakeholders across Product, Engineering, Finance, Controllership, GTM, and executive leadership to roll out pricing models that are analytically sound and commercially viable.
Build rigorous pricing analyses using strong quantitative skills, including modeling, spreadsheets, regression, intake analysis, cost considerations, and business-case development.
Translate complex pricing work into a clear business story that helps executives and partner teams understand the recommendation, rationale, tradeoffs, and expected impact.
Operate effectively in ambiguity, bringing structure to complex, evolving problems where the path forward may not yet be fully defined.
Drive alignment and implementation, not just strategy, by working through operational challenges, influencing cross-functional teams, and bringing stakeholders along.
Understand and articulate how AI models are priced, why those pricing structures matter, and how they affect Box’s business economics.
Box executives are engaged, passionate leaders who prioritize customer centricity, innovation, and growth. As an AI-first company, XLT members bring a growth mindset and proactively leverage AI to make faster, smarter decisions that amplify their impact across the business.
As a leader in this role, you have/are:
Highly quantitative skill set, including comfort with pricing modeling, spreadsheets, regression, cost analysis, and structured business analysis.
Strong pricing and packaging expertise, ideally in enterprise SaaS, AI, platform pricing, or usage-based pricing environments.
Strong understanding of AI-related pricing dynamics, including how AI models are priced, why those pricing structures matter, and how they affect business economics.
Ability to do the analytical work directly, not only manage or advise on it.
Strong storytelling and communication skills, with the ability to articulate pricing recommendations clearly to executives and cross-functional partners.
Influence and stakeholder-management skills, especially in ambiguous situations where teams may have competing priorities or resistance to change.
Ability to operationalize strategy, ensuring recommendations move beyond a deck and can be implemented in the business.
Collaborative working style, with the ability to partner effectively across Product, Engineering, Finance, Controllership, and GTM teams.
MBA or equivalent experience involving pricing methods such as conjoint analysis or similarly structured approaches.
Bonus if you’ve navigated pricing shifts from classic SaaS software models to AI or consumption-based models.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
NOTICE OF USE OF AI
At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here.
