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Vancouver, British Columbia, Canada
Onsite
On-site | Vancouver Office – 564 Beatty St
The Real Talk
Right now we've got four product pillars that need coordination, Product Managers (Revenue Engineers) who need unblocking, and frankly, we need someone who can run with this independently.
If you're looking for a well-defined role with clear swim lanes and quarterly OKRs already mapped out, this isn't it. But if you've done product leadership at a vertical SaaS company or a services-to software hybrid where you had to figure out a complex domain on the fly, we should talk.
What's Actually Going On Here
One of the biggest challenges dental labs face is administrative chaos. We build the software, outsourced CAD design, and workflow automation that fixes that.
A Command Center is the surface a specific person in a dental lab — the designer, the QC tech, the shipping coordinator — is supposed to start their day in. The measure of whether one worked isn't whether it shipped. It's whether the person whose job it was built for opens it in a normal week.
Two things are missing between here and there. Nobody has written the spec that says what a Command Center must contain, what's optional, and what stops it shipping. And nobody is in the labs finding out what those jobs actually look like.
You'd own both.
What You'll Own
Own the Command Center framework:
Keep the pillars coordinated:
Unblock the Team:
Run product operations:
Stay close to customers:
What We Need
Requirements:
Bonus points:
How This Works Day-to-Day
You'll embed with the squads. Learn by doing, not by reading documentation. Make the small calls quickly. Escalate when it matters. Build trust by shipping stuff, not by making presentations.
Why Join
We're profitable and growing. Self-funded, so no VC pressure or artificial timelines. This is a real business with real customers paying real money.
The mission is clear: dental labs lose customers because of administrative chaos, not because their work is bad. We're fixing that.
The product function needs a leader - this is your chance to build it the right way.
