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Greater London, England, United Kingdom
Remote only
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
This is not a classic experimentation-first product data science leadership role.
Fin is a fast-moving, ambiguous, B2B AI-native product company. The role is less about owning a neat experimentation roadmap and more about helping shape direction in an environment where product bets are evolving quickly, the operating model is constantly changing, and decisions often need to be made before the data is complete.
This person will not be successful if they wait to be asked for analysis. We need someone who creates momentum, brings clarity to messy problems, and helps leaders decide what matters, where to focus, and what should change.
This is a highly consultative, influence-heavy leadership role. It sits at the intersection of product strategy, product analytics, customer outcomes, go-to-market signals, technical feasibility, and organizational design. Success depends on building trust and traction with product, engineering, design, research, sales, and executive stakeholders, often without relying on formal authority alone.
The role is as much about shaping the system around product data science as it is about analytical depth. A major part of the job is creating the conditions for the function to be effective: improving how decisions get made, clarifying where data science should engage, helping define interfaces with adjacent functions, and ensuring insights actually influence outcomes.
This role is not only about leading the current team well. It is also about helping define what product data science should become in an AI-native product organization.
Fin is building zero-to-one products in an environment where the nature of the work is constantly shifting. As a result, the shape of product data science cannot be static or tied too closely to a traditional experimentation-and-dashboards model.
We expect this leader to help define the future makeup of the function. That includes understanding where we need data scientists who are closer to engineers and builders, where we need people who operate more like researchers, and where deep statistical and analytical rigor should remain central.
This person should bring a clear point of view on what an AI-native product data science function looks like, how AI should change the practice of analysis, and what capabilities, foundations, and operating model are required for the function to have the most impact over time.
They should help define:
Fin is operating in a space where product ships incredibly fast, decisions move quickly, ambiguity is high, and the organization needs stronger clarity on where product data science can have the most impact.
We need a leader who can help shape the agenda, improve the system and operating model, and ensure product data science meaningfully changes outcomes.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
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Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.