Director, Product Management

Accountabilities:

• Lead a global Product Management team, setting goals and objectives while creating a collaborative, high-performing environment.
• Own the short- to mid-term execution of the Product Management strategy and provide operational direction for the function.
• Manage, mentor, and coach product professionals, supporting their development and aligning team activities with organizational priorities.
• Prioritize daily team activities and coordinate cross-functional initiatives to improve efficiency and execution.
• Contribute to go-to-market messaging, positioning, and product strategy in partnership with marketing and sales teams.
• Engage directly with customers and prospects to understand market requirements and translate business needs into actionable product requirements for engineering.
• Represent the product organization in key customer engagements, analyst events, conferences, and other external forums.
• Establish and refine product requirements, user experience analysis, and product validation processes.
• Co-create and manage product lifecycle and software development lifecycle processes.
• Develop and maintain strategic relationships with customers, partners, providers, and other external stakeholders, including contractual, technical, and consulting relationships.
• Conduct market, customer, competitive, and product research to gather and validate requirements and identify opportunities.
• Develop functional specifications for product features, including user interface design, rapid prototyping, validation, and usability testing.
• Ensure product strategy remains aligned throughout the product lifecycle and that requirements are translated into effective product experiences.
• Create and deliver product materials for marketing and sales teams covering product purpose, target users, customer benefits, customization capabilities, and competitive positioning.
• Lead the development, approval, training, and communication of new products and product changes, including their customer, operational, system, and process impacts.
• Monitor product-related internal processes before and after launches to identify opportunities for greater efficiency and effectiveness.
• Drive the delivery of timely, high-quality product releases that address customer and partner business needs.

Requirements:

• Bachelor’s degree in a related field or equivalent business experience.
• 8+ years of relevant professional experience.
• 5+ years of management experience, including experience leading teams or multiple functional groups.
• Preferred experience with B2B software products, managed service provider environments, and software product development.
• Exceptional leadership, customer service, and stakeholder management skills.
• Strong ability to investigate and solve complex problems requiring detailed analysis and structured decision-making.
• Excellent communication and presentation skills, with the professional presence to engage effectively with executives, customers, partners, and external audiences.
• Strong organizational, project management, time-management, and analytical capabilities.
• Critical thinking and effective problem-resolution skills.
• Ability to proactively identify opportunities and act with a strong sense of urgency.
• Ability to understand and communicate technical documentation and translate complex concepts for different audiences.
• Strong collaboration skills and comfort working in a fast-paced, continuously changing environment.
• Ability to provide clear direction to teams while maintaining strong cross-functional relationships.

Benefits:

• Remote work: Remote opportunity for eligible locations; working arrangements may vary by location.
• Travel: Approximately 20–30% travel may be required.
• Leadership scope: Opportunity to lead a global Product Management organization and influence product strategy across integrated software platforms.
• Cross-functional exposure: Collaboration with executive leadership, engineering, marketing, sales, customers, partners, and other stakeholders.
• Professional development: Opportunity to mentor and develop Product Management professionals while shaping product and lifecycle management practices.
• Customer impact: Direct involvement in customer research, strategic engagements, product launches, and solutions addressing business needs.
• Inclusive workplace: Commitment to a diverse and inclusive work environment and equal employment opportunities.
• Accommodations: Reasonable accommodations are available to qualified individuals throughout the employment and hiring process.