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Lynnfield, Massachusetts, United States
Onsite
What you will do
Under general direction of the Area General Manager, manages the capacity and staffing of the construction / project management team(s). Leads the professional development and adherence to Performance Contracting and retrofit best business practices through effective management and mentoring of the operations staff. Establishes team objectives and manages team efforts to achieve assigned productivity. Drives compliance with the JCI Safety Program for employees and subcontractors. Hires, retains, performance manages, and plans for career development of direct reports and their teams. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports. Provides client C-level single point of contact for all offerings.
External Relationships:
The Director is actively involved in the contracting community, industry organizations, and networks with local subcontractors. Responsible for maintaining high customer satisfaction for projects during all project phases. Maintains a high-level understanding of complex deal structures and assists in related sales and development activities. Develops and maintains a public relations strategy for the project and promotes our program to have positive outcomes for the community. Escalation points for customer disputes related to scope, process, cost, and cash flow.
Internal Relationships:
Indirect report to VP, Project Delivery for all key performance indicators as well as safety, tool usage, process improvement and communication to leadership
Works collaboratively with the General Manager, Development Director and local Branch teams for capacity and capability needs for all Projects.
Works with the Project Delivery Consultant(s) and Delivery Manager(s) to provide sales support activities early in the audit process to provide input on vendor/partners selection, scope enhancements, value engineering, risk assessment etc. as needed.
Works with the Technology & Solutions Engineering (T&SE) team to estimate and deliver area mechanical retrofit projects and technology projects above the branch level.
Works with Procurement to develop subcontractor/vendor relationships and ensure process compliance.
Assists the General Manager in the preparation of the annual financial operating plan for the business, ensures Fiscal Year plans are met and monthly financial reporting of the business.
How you will do it
Establishes the Sustainable Infrastructure Construction Team plan for staffing levels and takes action to achieve that plan. Hires, retains, performance manages, and plans for career development of the teams. Ensures adherence to Company policies, procedures, and strategic initiatives regarding human resource management. Tracks changing trends in the marketplace and takes action to adjust organization, accordingly. Utilizes resource planning techniques to gain high productivity from team members.
Manages the profitable delivery of the project portfolio. Ensures that all team’s projects are done accurately, on-time, billed, within budget and within scope of the contract. Maintains profitability goals and positive cash flow for the Projects team.
Understands project scope and customer expectations. Plans, schedules, and controls project activities. Oversees FIMs, Multiple FIMs, Innovative/renewable FIMs delivery.
Provides monthly reporting of Project financial status and participates in the Sustainable Infrastructure Monthly project backlog reviews.
Ensures that the construction team members adhere to established Sustainable Infrastructure and HVAC policies and procedures including developing and adhering to a Project Execution Plan for each assigned project. Ensures delivery business is conducted with the highest ethical standards. Ensures compliance with state, local and federal legal requirements.
Establishes customer touch points throughout the life cycle of projects to gain feedback on customer satisfaction. Coaches’ teams on proactively addressing customer feedback.
Effectively communicates the status of projects to General Manager and SI leadership as required and provides accurate monthly forecasts of revenue, costs, and gross margin for the project delivery.
Fosters and maintains good working relationships with subcontractors, JCI internal Systems, Service and Lighting partners.
Champions and drives the BSNA Safety Program for employees and subcontractors at all levels within the organization and subcontractors.
Ensures compliance with state, local and federal legal requirements.
Achieves expert level user status for all internal JCI tools and reporting.
Takes ownership of project delivery business from development through Project Post-Mortem (each project) and creates closed loop feedback to the development teams for process improvement and learning
PRODUCTIVITY MEASURMENTS:
The Director, Project Delivery, is responsible for the successful expansion and delivery of various contract models using prescribed delivery metrics.
The following metrics define this responsibility:
Speed to revenue (flow rate)
Executed gross margin (slippage) across portfolio
Portfolio free cash flow
Timely project completion
Customer satisfaction
Team tool usage
Safety metrics as defined by BSNA
What we look for
Required:
Bachelor's Degree (preferably technical i.e. Project/Construction Management, Engineering, etc.)
Ability to understand project scope and customer expectations
10+years (or applicable equivalent) of project/construction management experience
Deep understanding of multiple contract delivery models and associated financial structures
Experience managing project/business portfolios in excess of $100M
Understands resource and revenue planning/forecasting
Proficient in software scheduling tools and applications
High level project management process competencies
Ability to manage conceptual design, assess and mitigate risks of projects in development
Demonstrate ability to navigate financial data systems to drive results
Strong proficiency in Microsoft Software suite along with Adobe products and ability to become proficient in Project Management Software tools including Procore and Primavera
Strong verbal and written communication skills
Ability to apply negotiation skills
Leads, develops and coaches people at different levels and has the ability to matrix manage teams
Preferred:
PMP Design Build Institute of America (DBIA)
LEED certification
MBA - Financial acumen preferred
Who we are
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
HIRING SALARY RANGE: $140,600 - $211,300 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.