About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
JOB SUMMARY:
The Project Management Office (PMO) Director –Risk Adjustment and Value Based Care, leads a team of project managers responsible for planning, executing, and delivering cross‑functional initiatives across the organization. This role oversees complex projects involving system integrations, new client implementations, proprietary internal software, and operational process standardization.
This is a remote position
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
Sadly, we are on high alert for scams, imposters and application fraud.
We employ comprehensive screening and verification methods. Any attempt at application fraud or misrepresentation will be identified and lead to immediate removal from consideration.
Work Authorization & Location Requirement: Candidates must have permanent authorization to work in the United States without current or future sponsorship. Employees must reside and perform all work within the continental United States for the duration of employment.
This is a remote position.
The PMO Director collaborates with R&D, IT, HR, Operations, Compliance, Finance, Product Owners, VPs, and SVPs, ensuring project alignment with strategic goals and consistent execution across the enterprise. The PMO Manager manages a team, including junior project managers, and provides coaching, mentorship, and performance oversight.
Key Responsibilities
PMO Leadership & Team Management
- Lead and develop a team of 3–5 project managers, including junior‑level roles.
- Provide coaching, workload balancing, performance feedback, and professional development plans.
- Establish PMO standards, templates, methodologies, and reporting structures.
Project & Program Oversight
- Oversee a portfolio of projects including:
- New product development and deployment
- System integrations (internal + external)
- Enhancements to proprietary software and adj/VBC platforms
- Operational improvement initiatives
- Cross‑company and cross‑department projects
- Ensure projects are delivered on time, within scope, and aligned with organizational priorities.
Cross‑Functional Collaboration
- Serve as a strategic liaison across key departments:
- R&D – coordinate software development, enhancements, feature releases, and beta testing.
- IT – drive system integrations, data flows, and infrastructure needs.
- HR – support project staffing, organizational changes, and contractor onboarding.
- Operations – streamline workflow, improve revenue cycle processes, and ensure adoption.
- Compliance – ensure regulatory alignment and internal control adherence.
- Build strong relationships with Product Owners, VPs, and SVPs to support decision-making and project prioritization.
Training & Knowledge Enablement
- Develop and implement training programs to support project managers, cross‑functional teams, and operational stakeholders in understanding PMO processes, tools, and methodologies.
- Create clear, scalable training materials such as playbooks, workflow guides, onboarding resources, and process documentation.
- Lead training sessions on project management best practices, system workflows, integration processes, and new internal tools or enhancements.
- Ensure new project managers and cross‑functional partners receive consistent, structured onboarding to PMO standards, expectations, and operating rhythms.
- Continuously evaluate training effectiveness and update content to reflect evolving systems, processes, and organizational priorities.
Governance, Reporting & Executive Visibility
- Develop dashboards, project trackers, risk logs, and status reports for executive leadership.
- Facilitate steering committee meetings, stakeholder updates, and project review sessions.
- Ensure organizational risk management, issue escalation, and change control processes are followed.
Process Improvement & Standardization
- Identify opportunities to improve delivery efficiency, cross-team coordination, and quality.
- Introduce best practices in project methodology (Agile/Waterfall/Hybrid), documentation, and workflow.
- Collaborate with teams to streamline processes impacted by new system capabilities or integrations.
Required Qualifications
- Bachelor’s degree in Business, Healthcare Administration, IT, or related field.
- 5+ years of project management experience, preferably in HealthTech, Revenue Cycle Management, or SaaS/Healthcare technology.
- At least 2 years of experience managing teams or leading a PMO function.
- Strong understanding of system integrations, software implementation lifecycles, and operational workflows.
- Experience working with cross-functional teams in fast‑paced, scaling organizations.
- Strong communication, stakeholder management, and executive‑level presentation skills.
Preferred Qualifications
- PMP, CSM, Lean Six Sigma, or equivalent certification.
- Demonstrated experience utilizing project management tools such as Microsoft Project, Smartsheet, or similar platforms to plan, track, manage, and report on project timelines, resources, and deliverables.
- Experience with global or contractor workforces.
- Familiarity with healthcare compliance frameworks (HIPAA, SOC, HITRUST preferred).
- Background in Adjustment and Value Based Care, healthcare platforms, or proprietary operational systems.
- Experience working in environments with product engineering/R&D teams.
Core Competencies
- Leadership & People Management
- Strategic Thinking & Prioritization
- Project & Portfolio Management
- Stakeholder & Executive Communication
- Systems Thinking and Technical Aptitude
- Process Automation & Integration Mindset
- Problem Solving & Risk Management
- Change Management
We Offer
- Quality of life with a remote predictable, full-time schedule
- Competitive Salary commensurate to experience
- Medical, Dental, Vision coverage and more
- Long-term disability insurance, and life insurance
- Ample parental leave
- 401K with company match
- Certification and Tuition Reimbursement
- Holidays, Flexible Time off
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
