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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Director, Quality Assurance
BURGER KING | UNITED STATES & CANADA | MIAMI, FLORIDA
Position Overview
Burger King is seeking an experienced, collaborative and results-oriented Director of Quality Assurance to lead product quality and supplier quality performance across the U.S. and Canadian restaurant system. This leader ensures that products consistently meet approved specifications and guest expectations, while driving measurable improvements in product quality, consistency and supplier performance.
The Director serves as the primary product quality assurance leader and communication point of contact for the Burger King system, including franchisees, and works closely with suppliers and cross-functional partners. This position is not responsible for ownership or management of the Food Safety function. Burger King has a dedicated Food Safety department, with which this role partners closely on matters involving both product quality and food safety. The role has three primary areas of accountability.
RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.
1. Improve Product Quality and Supplier Performance
Ensure suppliers meet current specifications and continuously improve the quality and consistency of products served to guests.
- Own product quality standards and maintain clear, actionable specifications across the Burger King food and beverage portfolio.
- Work directly with suppliers to ensure adherence to approved product specifications and drive continuous improvement in product quality, consistency and sensory performance.
- Establish supplier quality performance expectations, scorecards and regular reviews; use data to identify trends, prioritize improvements and hold suppliers accountable.
- Analyze product testing, sensory evaluations, laboratory data, restaurant feedback and guest complaints to identify quality gaps and improvement opportunities.
- Lead product quality investigations and supplier corrective and preventive actions, validating sustained resolution and communicating results.
- Partner on supplier qualification, product validation and manufacturing process changes from a product quality perspective.
- Maintain and improve product quality systems, documentation, reporting and specification management tools, including SPEQ where applicable.
- Coordinate with the dedicated Food Safety department when product quality concerns raise food safety questions; Food Safety retains ownership of food safety programs, regulatory food safety compliance and related incident decisions.
2. Lead QA Communications and Represent Quality Across the Burger King System
Be the trusted, responsive product quality leader for franchisees and the broader Burger King system.
- Serve as the primary point of contact for product quality assurance matters for franchisees, franchisee leadership groups, Operations and senior business leaders.
- Own proactive, timely and transparent franchisee-facing communication regarding product quality concerns, supplier quality performance, product changes and resolution plans.
- Translate technical findings into clear, practical actions and updates that restaurant operators can understand and use.
- Build feedback loops with franchisees and field teams to identify recurring product quality concerns and incorporate operator input into improvement priorities.
- Lead escalation, investigation, tracking and resolution of significant product quality issues affecting restaurants, with clear accountability and closure.
- Represent product QA in franchisee meetings, advisory forums and leadership discussions; provide concise performance updates and recommendations.
- Partner with Food Safety and the appropriate incident-response leaders on communications where product quality issues intersect with food safety, without assuming ownership of food safety response or decisions.
- Lead, coach and develop the QA team, creating a culture of technical excellence, responsiveness and accountability.
3. Partner with Culinary, Marketing, Operations and RSI
Embed product quality in innovation, sourcing and restaurant execution through strong cross-functional partnership.
- Act as the primary QA partner to Culinary, Marketing, Operations and Restaurant Services, Inc. (RSI), the Burger King purchasing co-op.
- Collaborate with Culinary and Product Innovation to develop and validate specifications that deliver the intended guest experience consistently at scale.
- Partner with RSI and suppliers to address supplier quality performance, assess sourcing and supplier changes, and support continuous product improvement.
- Support product testing, commercialization and launch readiness by validating product quality, manufacturing consistency and specification compliance.
- Work with Marketing and Culinary to align product quality and sensory performance with brand positioning and guest expectations.
- Evaluate quality implications of ingredient, formulation, packaging, manufacturing and supplier changes, including feasibility for restaurant execution.
- Partner with Operations to translate product standards into restaurant-ready execution and reduce avoidable product variability.
- Coordinate with the Food Safety department for its independent review and approval of food safety considerations in launches, supplier transitions and product changes.
- Balance product quality, operational feasibility and cost considerations while protecting approved brand standards.
Qualifications:
- Bachelor’s degree in Food Science, Food Technology, Quality Assurance or a related technical discipline.
- 8+ years of progressive experience in food product quality assurance, food manufacturing, supplier quality management or related disciplines, including demonstrated leadership responsibility.
- Experience managing supplier product specifications, supplier performance, product quality investigations and corrective action programs.
- Strong understanding of food manufacturing, product quality systems, sensory evaluation and analytical testing; ability to work effectively with specialist Food Safety teams.
- Strong analytical and commercial judgment, including the ability to translate technical data into decisions and priorities.
- Excellent written and verbal communication skills, including experience influencing nontechnical stakeholders and senior leaders.
- Demonstrated cross-functional leadership, relationship-building, issue resolution and people-management capabilities.
- Ability to travel to suppliers, manufacturing facilities, restaurants and business meetings as required.
Preferred
- Experience in a large multi-unit restaurant, foodservice or consumer food business, ideally with franchisees.
- Experience partnering with a purchasing co-op, procurement organization, Culinary, Marketing and Product Innovation teams.
- Familiarity with statistical process control, process capability, sensory testing and supplier quality scorecards.
- Professional quality management certification and experience with product commercialization and supplier transitions.
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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
