Director, Restaurant Technology Deployment & Operations, Tim Hortons

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Overview:

Tim Hortons®, part of the Restaurant Brands International family, is on a mission to modernize and transform the guest and restaurant team experience through technology. We are seeking a Director, Restaurant Technology Deployments and Tech Operations to lead the rollout and adoption of innovative technology solutions across our Canada and US restaurant network.

This role will be responsible for ensuring the successful delivery of end-to-end technology deployments—from point-of-sale systems, Kiosks, network infrastructure and operations, to back-of-house innovations in IoT—driving operational efficiency, guest satisfaction, and business growth. They partner closely with Product, Engineering, Restaurant Operations, and Tech Support to ensure restaurant technologies are deployed successfully and built for scale, stability, and support readiness.

Who you are:

• Familiar with QSR, Retail or Hospitality operations and fast-paced customer servicing environments.
• Knowledge of Point-of-Sale systems, Networking, Back-Office systems, inventory and supply chain processes.
• Experience developing project roadmaps, deploying enhancements, executing change management, and working cross-functionally to ensure a seamless and timely execution.
• Curious achiever to gather peer feedback and industry trends to inform technical decisions.
• Experience in understanding and prioritizing user needs and the intersection of technology to deliver positive business results.
• Skilled in project management to oversee and manage all aspects of solution evaluation and execution to ensure it is successful.

What you will do:

Strategic Leadership

• Define and lead the deployment strategy for Tim Hortons restaurant technology across the system, including new restaurant builds, retrofits and strategic rollouts, ensuring alignment with brand priorities and enterprise goals.
• Oversee a team of project managers and infrastructure SMEs responsible for installation readiness, vendor coordination, and deployment timelines.
• Responsible for technology lifecycle planning and execution, identifying opportunities to consolidate work, reduce cost and disruption, and support future needs.
• Lead accountability for delivering technology solutions on time, on budget, and with measurable value to operations and guests.
• Partner with cross-functional teams to define deployment standards, system readiness criteria, and field success metrics, including product, engineering, restaurant operations, training, and vendor partners, to ensure seamless technology rollouts.

Deployment Execution

• Oversee the planning, piloting, and full deployment of new restaurant technologies across the Tim Hortons network.
• Standardize deployment processes through scalable methodologies, playbooks, and best practices to ensure consistent execution.
• Drive rigorous performance monitoring, risk assessment, and issue resolution during project implementation.
• Ensure adherence to regulatory, quality, and compliance standards for all technology rollouts.

Stakeholder Engagement & Change Management

• Build and lead a high-performing deployment and delivery team.
• Partner closely with restaurant owners, field operations teams, and training to ensure technology readiness and adoption.
• Develop change management strategies to minimize disruption and maximize adoption at the restaurant level.
• Act as the primary communicator to executive leadership on project progress, risks, and success metrics.

What you will bring:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Proven experience managing large scale and complex projects in the Quick Service Restaurant industry, or related industries.
• Proficiency in systems such as POS, networking, order management, and restaurant or hospitality workflows.
• Strong analytical and problem-solving skills with a strong attention to detail.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
• Familiarity with software development methodologies and project management principles.

This posting is for an existing vacancy. RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week. 

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.