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About Fetch
At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.
Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.
About the Industry
The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.
Overview
Fetch has created a new Loyalty & Retention organization, accountable for member retention and satisfaction. This role is the analytics function behind it.
You'll own the measurement, modeling, experimentation, and forecasting that determine what Fetch believes about why members leave and what keeps them. Your work drives decisions on lifecycle communications, channel quality, payment recovery, and how the save desk spends its time.
You own the conclusions, not just the data — and you'll stand behind them when they cut against what people expected. Because much of what moves retention sits with teams you influence rather than direct, the case has to be won on evidence, and you'll often be the one presenting it.
What you'll own
What success looks like
What we're looking for
Required:
Preferred:
Why this role is worth taking
Most retention analytics roles inherit a mature function and maintain it. This one is built from scratch — the forecast models and the test archive don't exist yet. You'd be the first analytics leader in a new organization, reporting to a VP whose own scorecard depends on your work being right, who has done this analysis personally for years, and who will tell you when you're wrong.
At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.
Recruiting Fraud Alert
At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.
EEO Statement
Fetch is proud to be an equal opportunity employer.
We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.
If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com
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