Director - Sales Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director – Sales Operations, Americas based in the United States .

The Director of Sales Operations, Americas will play a pivotal role in scaling regional sales operations for an innovative technology business specializing in AI hardware and semiconductor solutions. This strategic and hands-on leadership position oversees product availability, logistics, customer onboarding, CRM systems, and revenue performance across the Americas. You will build scalable processes that enable sales teams to make reliable customer commitments, streamline order fulfillment, and deliver accurate revenue forecasts. Working closely with global operations, finance, sales, and customer-facing technical teams, you will strengthen cross-functional alignment and operational efficiency. You will also drive improvements in sales processes, data quality, and reporting to support informed business decisions and sustainable growth. This is an opportunity to shape regional operations within a fast-growing, international organization that values innovation, accountability, and collaborative ownership.

Accountabilities

• warehouses, coordinate replenishment and allocation against the sales pipeline, and provide sales teams with accurate information on stock levels, lead times, and delivery options.

• Manage product fulfillment: Coordinate shipping, customs procedures, trade compliance, and relationships with carriers and third-party logistics providers. Communicate order status and delivery updates directly to customers and resolve fulfillment issues promptly.

• Coordinate global supply operations: Maintain close alignment with international operations teams on production schedules, supply availability, and fulfillment priorities. Collaborate with finance, legal, and operations stakeholders to establish the entities, tax registrations, and import/export arrangements required for expansion into new markets across the Americas.

• Develop customer onboarding processes: Design, document, and continuously improve the regional onboarding journey, from deal closure through initial shipment and product adoption, while contributing regional requirements to global onboarding standards.

• Ensure smooth customer transitions: Work directly with customers to collect required information, communicate expectations, and coordinate onboarding activities. Partner with finance and operations teams on credit terms, payment arrangements, invoicing, order entry, and fulfillment handoffs.

• Strengthen cross-functional customer support: Coordinate with sales, field applications engineering, and support teams to ensure customers transition smoothly from purchase to successful product use.

• Drive business cadence and revenue reporting: Lead weekly regional business meetings, establish agendas, maintain accountability for agreed actions, and ensure stakeholders have access to consistent, reliable business metrics.

• Improve forecasting and performance visibility: Collaborate with strategy and cross-regional teams to develop dashboards, reporting tools, and processes that provide end-to-end revenue visibility, from pipeline generation through order placement, shipment, and revenue recognition.

• Optimize CRM and sales processes: Influence the evolution of CRM systems and onboarding workflows in partnership with regional sales leaders, global finance, operations, and strategy teams. Establish consistent data standards, pipeline stages, and mandatory fields to improve reporting accuracy.

• Promote adoption and continuous improvement: Train and coach sales teams on CRM tools and processes, conduct regular data-quality reviews, and evaluate emerging automation, analytics, and quoting solutions to improve operational efficiency and scalability.

• Deliver measurable operational outcomes: Ensure product availability and delivery timelines are transparent, customer onboarding follows documented procedures, revenue forecasts remain dependable, and CRM data supports effective business decisions.

Requirements:

• Professional experience: At least 10 years of experience in sales operations, revenue operations, supply chain, or fulfillment operations within a B2B technology business, with semiconductor or hardware industry experience strongly preferred.

• Scaling and operational leadership: Demonstrated experience building and improving sales operations in a growing organization, ideally with exposure to both high-growth companies and larger, established businesses.

• Logistics and supply chain expertise: Hands-on experience managing product logistics, inventory planning, international shipping, customs procedures, and trade compliance.

• CRM and revenue management: Strong experience administering and optimizing CRM systems, preferably Salesforce, including pipeline management, revenue forecasting, performance reporting, and data governance. Familiarity with multiple CRM platforms and integrated sales tools is an advantage.

• Customer onboarding and order-to-cash processes: Experience designing and managing customer onboarding, order processing, invoicing, payment coordination, and fulfillment workflows in collaboration with finance and operations teams.

• Analytical and strategic capabilities: Strong analytical skills, with the ability to translate complex operational and commercial data into actionable insights, reliable forecasts, and clear recommendations for executive leadership.

• Communication and stakeholder management: Excellent written and verbal communication skills, with the ability to engage directly with customers, influence cross-functional stakeholders, and collaborate effectively with international teams across time zones.

• Execution and change management: A structured, proactive, and hands-on approach, combined with the ability to build scalable processes, drive organizational change, and balance strategic planning with day-to-day operational execution.

• Educational background: Bachelor's degree in business, operations, engineering, or a related discipline. An MBA is considered an advantage.

• Remote collaboration: Ability to operate effectively in a distributed, international organization while maintaining strong relationships across regional and global teams.

Benefits:

• Competitive compensation: An attractive compensation package aligned with experience, qualifications, and the responsibilities of the role. A specific salary range has not been disclosed in the job posting.

• Equity opportunities: The option to receive company shares, supporting long-term ownership and alignment with organizational growth.

• Retirement benefits: Access to a pension plan.

• Comprehensive insurance: Extensive employee insurance coverage to support financial security and personal well-being.

• Remote flexibility: A fully remote position based in the United States, offering flexibility in how and where work is performed.

• International collaboration: The opportunity to work with colleagues across multiple countries in a diverse, globally connected organization.

• Professional impact: The chance to build and scale regional operations, influence global business processes, and contribute directly to the growth of an innovative AI hardware business.

• Collaborative culture: An open working environment that encourages creativity, continuous innovation, shared ownership, and autonomy with accountability.

• Growth opportunities: The opportunity to help shape operational strategy and develop scalable systems and processes within a rapidly expanding technology company.