Cambridge, Massachusetts, United States
Onsite
Job title: Director, Salesforce Engineering - Patient Services
Location: Cambridge, MA/Morristown, NJ
About the Job
As the Director, Salesforce Engineering - Patient Services, PSS Launch Solution Lead within our Digital team, you will play a vital part in the performance of our entire business while helping to make an impact on millions of patients around the world. Ready to push the limits of what's possible? Join Sanofi Digital!
This is a critical management role responsible for supporting upcoming product launches, driving decisions, providing guidance in specific problem-solving areas, ensuring best practices, building a quality mindset, and removing obstacles. This role manages a diverse team of 6 resources across multiple geographic locations.
This position collaborates closely with Architecture, DevOps, Cybersecurity, Compliance, Product, and PMO teams to drive integration architecture, incorporate industry best practices, scalability, environment stability, and regulatory-ready release practices. You will also manage and mentor cross-functional teams, enabling capability growth, high performance, and strong alignment with enterprise goals.
Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.
About Sanofi
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities
Team Leadership & Management
Lead and develop a team of 6 professionals across multiple geographic locations
Foster an inclusive, collaborative environment that encourages innovation and continuous improvement
Provide clear direction, mentorship, and professional development opportunities for team members
Conduct regular performance evaluations and provide constructive feedback
Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team
Technology Expertise
Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events
Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python
Stay current with emerging technologies and industry trends relevant to patient experience
Apply technical expertise to solve complex problems and drive innovation
Product Launch Support
Collaborate with cross-functional teams to ensure successful delivery of product launches
Establish and maintain strong relationships with peers, internal stakeholders, and external vendors
Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams
Develop and implement launch strategies that prioritize patient needs and experience
Monitor launch metrics and KPIs to measure success and identify areas for improvement
Quality & Compliance
Champion quality-focused approaches throughout the development lifecycle
Implement left-shifting activities in the SDLC to identify and mitigate risks early
Ensure adherence to Sanofi Patient Services standards and compliance requirements
Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance
Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements
Stay informed about evolving healthcare regulations and their impact on patient services
About You
Bachelor's degree required; advanced degree (MS, MBA) preferred
10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams
Pharmaceutical or healthcare industry experience required — strong understanding of patient services operations in pharmaceutical or healthcare industry
Proven experience with Salesforce Health Cloud
Track record of successful product launches and technology deployments
Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)
Experience with PHI/PII data handling and patient data safety protocols
Ability to influence senior leadership and navigate complex stakeholder environments
Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy
Fluent in English
Preferred Qualifications
Additional Salesforce platforms experience (Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
Working knowledge of integration technologies (IICS, AWS, Snowflake, Python)
An additional language beyond English is a plus
Why Choose Us:
Bring the miracles of science to life alongside a supportive, futurefocused team.
Discover endless opportunities to grow your talent and drive your
career, whether it’s through a promotion or lateral move, at home or
internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Join the digital force behind Sanofi’s AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients.
Help reduce time from discovery to commercialization, delivering life-changing medicines to patients faster than ever.
Join a workplace where diversity, equity, and inclusion are at the core, with Employee
Resource Groups and leadership programs that celebrate every voice.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SA
#LI-SA
#vhd
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
US and Puerto Rico Residents Only
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
North America Applicants Only
The salary range for this position is:
$161,250.00 - $232,916.66All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
Want to know if this job is worth applying to?