Director, Site Solutions

City

Irvine

State

California

Job Location

Irvine Regional Office (Derian)

Position Type

Regular

The Director, Site Solutions is responsible for significant business strategy and oversight of key systems used by the onsite Essex teams. This includes, and is not limited to, smart access systems, maintenance and capital operations platforms. The Director has a deep understanding of the systems in use, the processes performed by onsite staff (including centralized remote teams), and can work well with the business stakeholders to align technology roadmaps with corporate strategies and portfolio growth.

The Director has direct reporting duties and manages a small team. The site solutions team evaluates emerging technology solutions, leads pilot programs and full-scale rollouts to drive operational efficiency and elevate the experience for residents and Essex associates. The team supports these vended tech solutions, serving as the main technology point of contact with the vendors, working closely with the vendors to configure and administer their products/solutions. The team also collaborates with other Essex teams to integrate systems and help redefine processes, assist with change management, and continuously improve platforms by leveraging internal, proprietary data and analytics.

We're looking for a seasoned multifamily leader who thinks in systems and is fluent in the technology that powers modern operations. You understand the industry's realities, build scalable solutions that work at the property level, and push every team you oversee to keep getting better. If you're as comfortable setting strategy as you are digging into day-to-day problems, this role is for you!

WHAT YOU WILL DO:

• Build key business relationships and actively engage across departments to solution long-standing business issues and proposes viable, workable solutions.
• Provide direct leadership over the implementation of enterprise and 3rd party products that support the strategic direction of Essex.
• Collaborate with cross-functional teams optimized for successful business execution.
• Ensures and is accountable for continuous strategic and operational alignment between critical business systems and their user communities; serves as a link between internal users and customers and 3rd party vendors.
• Builds and executes system roadmaps to support corporate strategy and goals endorsed by stakeholders.
• Lead team to define, document and standardize business needs, business processes, flows and diagram within the current site solutions systems.
• Work to prioritize user requirements and functional requirements with 3rd party vendors.
• Write reports, documents and present analyses, project status, risks and issues.
• Identify tasks and interrelationships to evaluate functional and cross-functional requirements.
• Research existing systems and procedures and make changes and improvise wherever necessary.
• Identifies gaps and addresses them actively in collaboration with the project teams.
• Coordinates information/data changes that occur as part of system life cycle to ensure consistency.
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

WHAT YOU WILL NEED:

• Bachelor’s degree in Information Technology, Economics, Real Estate or related discipline. Master’s degree preferred.
• 10+ years of progressive leadership experience at the intersection of technology and operations, with a demonstrated track record of driving strategic initiatives and leading organizational changes.
• 5+ years of experience in multi-family at enterprise scale is required.
• 5+ years of people leadership experience, including hiring, coaching, performance management, succession planning, and development of professional staff.
• Experience leading enterprise-scale technology implementations and organizational change initiatives within a multifamily organization, driving user adoption across both centralized and geographically dispersed teams.
• Proven ability to collaborate across multiple stakeholder groups and bridge operational and technical teams , translating business strategies, goals, and needs into scalable technology solutions.
• Ability to communicate technical concepts and break down complex business problems into easily under-stood communications.
• Track-record of leading initiatives and navigating strategic and tactical challenges.
• Ability to lead several key initiatives in parallel working with large extended and cross functional teams.
• Experience with contract management, vendor negotiations, and managing vendor relationships to ensure high-quality service delivery.

WHAT THE JOB REQUIRES:

• Requires the ability to work Monday through Friday. Entails in-person office requirements for a minimum of 4 days per week: Mon-Thurs, located at an Essex's corporate offices in Irvine, Woodland Hills, San Mateo, or Bellevue.
• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
• Minimal travel may be required for occasional meetings, training, or conferences.

WHAT YOU WILL BRING TO THE TABLE:

• May be responsible for a mix of direct and matrix reports. Make recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
• Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with Essex’s values.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service across departments. Ability to effectively present information.
• Ability to respond effectively to sensitive issues. Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
• Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

#LI-Hybrid

#LI-AS1

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $157,000.00 - $205,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.