Want to know if this job is worth applying to?
Miami, Florida, United States
Hybrid
Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast


Job Description:
About the Role
The Director, Technical Success translates GEO and company strategy into consistent execution across multiple Technical Success teams, typically through frontline Managers. This role strengthens adoption, value realisation, risk management, renewal readiness and operating performance across an assigned region, segment or portfolio.
You will develop leaders, build scalable customer lifecycle practices and use customer, product and operational data to improve outcomes. Working with GEO Technical Success leadership, Sales, Renewals, Solutions Engineering, Support, Professional Services, Product, Engineering, Enablement and Operations, you will provide visible leadership in strategic customer situations, significant escalations and cross-functional priorities.
Key Responsibilities
Strategic Leadership and Execution
• Translate GEO and company priorities into clear multi-team plans, operating expectations, performance measures and resource decisions while anticipating customer, workforce and operational risks.
Customer Value Realisation and Retention
Onboarding, Adoption and Technical Success
Risk Management and Operational Excellence
People Leadership, Coaching and Change
Executive Communication and Cross-Functional Influence
What Success Looks Like
• Customers reach value faster, adopt priority use cases more consistently and show stronger renewal readiness. Managers lead with greater consistency, maintain credible succession plans and improve team performance. Operating rhythms, documentation and governance create predictable execution. Systemic customer and operational barriers are identified through data and resolved through cross-functional action. Technical Success is viewed by customers and internal partners as credible, proactive and commercially aware.
About You
Why This Role Matters
This role turns Technical Success strategy into repeatable customer impact at scale by developing leaders, standardising customer practices and connecting technical adoption to measurable value and retention.


Benefits:
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.


Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
Employment with Darktrace is at-will, meaning either the employee or Darktrace may terminate the employment relationship at any time, with or without cause or notice, except where prohibited by law or governed by a separate written agreement.
