Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Project Overview:
The role will focus on overseeing program and portfolio management activities within the delivery department, ensuring efficient IT service delivery and resource management. This is a strategic role requiring deep expertise in financial analysis, resource optimization, and multi-project coordination to align with organizational goals.
Key Responsibilities:
Program & Portfolio Delivery Leadership
- Own end-to-end delivery of a large, multi-workstream technical program, acting as the single point of accountability for scope, schedule, quality, and outcomes.
- Run the client engagement as a portfolio, managing multiple concurrent projects and workstreams with consistent governance, reporting, and prioritization.
- Apply disciplined scope and change management across all workstreams, ensuring changes are assessed, approved, and reflected in schedule, budget, and staffing before execution.
- Establish and run program governance, including steering committees, status reporting, RAID logs, and escalation paths, so delivery stays on time and on budget.
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Technical Delivery Oversight
- This is a senior delivery management role, not a hands-on technical development or engineering role: success depends on the ability to lead, direct, and manage highly technical scope through the technical team.
- Provide technical delivery direction across server migrations, cloud transformation, AI-enabled legacy modernization, and DevOps initiatives, translating client business goals into a deliverable technical roadmap for the technical team to execute.
- Partner with architects and engineering leads to validate solution approach, sequencing, and risk, staying conversant enough in the technology to challenge and de-risk delivery plans.
- Ensure agile, DevOps, CI/CD, and cloud operating practices are applied consistently across teams and aligned to client standards.
Financial Management & Profitability
- Own the program budget: build and manage the financial plan, track actuals against forecast, and report margin and profitability at the account and project level.
- Manage commercial levers, including rate cards, utilization, staffing mix, and scope changes, to protect and grow account profitability while delivering client value.
- Present financial and delivery performance to internal leadership and client stakeholders with clear, data-backed narratives.
Resource & Portfolio Management
- Own hands-on resource management for the allocated project team, including staffing plans, role coverage, capacity, and utilization across the portfolio.
- Balance resourcing across concurrent projects, anticipating gaps and surges, and adjusting the staffing plan as scope and priorities shift.
- Manage the performance, growth, and day-to-day direction of the delivery team assigned to the account.
Global Team & Internal Collaboration
- Lead and align delivery teams across India, the US, and other global delivery centers, building one cohesive team with consistent working norms and clear handoffs across time zones.
- Partner with internal shared services and Centers of Excellence to bring in the right specialist capability, such as cloud, data, security, AI, and quality engineering, at the right time.
- Build a delivery model that blends onshore client presence with global delivery scale, without compromising quality or responsiveness.
Client & Stakeholder Relationship Management
- Serve as the day-to-day senior client contact and trusted advisor, building relationships with client program sponsors, IT leadership, and business stakeholders.
- Own client communication, including status updates, executive reporting, and issue and escalation management, keeping delivery, risk, and value visible at every level.
- Anticipate client needs and proactively identify opportunities to expand the value Orion delivers on the account.
Change Management & Governance
- Lead organizational and technical change management for the program, ensuring adoption, communication, and readiness activities keep pace with delivery.
- Maintain a disciplined risk and issue management process, escalating early and driving resolution with client and internal stakeholders.
Sales, Presales & Account Growth
- Partner closely with sales and presales on new proposals and statements of work, reviewing solutions for delivery feasibility, staffing model, and risk before they reach the client.
- Contribute delivery and technical input into new solution design, ensuring what is proposed can be built, staffed, and delivered as committed.
- Use delivery credibility with the client to help identify and shape new opportunities that grow the account.
Talent Acquisition & Procurement
- Initiate and own timely hiring and procurement of resources for the program, from defining requirements through interviewing and final hiring decisions.
- Partner with procurement and vendor management on any subcontracted or augmented resources, ensuring the team is fully staffed to meet delivery commitments.
Qualifications & Experience
- 12+ years in technology delivery and program or project management, including 5+ years leading large-scale technical programs for enterprise clients, ideally in utilities, energy, or another regulated, infrastructure-heavy industry.
- Proven experience delivering technical programs involving server or infrastructure migration, cloud transformation, legacy modernization (AI-enabled modernization a strong plus), and DevOps.
- Track record owning program financials: budgeting, forecasting, margin management, and profitability reporting.
- Experience managing globally distributed delivery teams across India, the US, and other regions.
- Experience running a client account as a portfolio of multiple concurrent projects, not a single program.
- Demonstrated experience partnering with sales and presales on solutioning and proposal reviews.
- Experience working with internal shared services or Centers of Excellence teams within a technology consulting or systems integration firm.
Technical Background
- Strong working knowledge of cloud platforms (Azure, AWS, and/or GCP), infrastructure and server migration approaches, DevOps toolchains (CI/CD, infrastructure as code), and modern application and legacy modernization approaches, including AI-enabled modernization.
- Comfortable engaging directly with architects and engineers on solution design, technical risk, and delivery approach, not purely a process-focused program manager, while directing and managing that technical work rather than performing it hands-on.
Preferred Certifications
- PMP, PgMP, or PMI-ACP
- SAFe Agilist or SAFe Program Consultant
- ITIL Foundation
- Cloud certification (Azure, AWS, or GCP) at associate level or higher
Education
- Bachelor's degree in computer science, engineering, information technology, or a related field; equivalent experience considered. An MBA or advanced degree is a plus.
Location & Travel
- This is a Columbus, Ohio based role. The Client Delivery Partner is expected to work onsite at the client location five days a week.
- Based in or willing to relocate to Columbus, Ohio. Occasional travel to other client and delivery locations may be required.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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