Directory Services Engineer

Accountabilities:

• Design, implement, integrate, and support secure and highly available Directory Services platforms across on-premises and cloud environments.
• Partner with architecture and engineering teams to translate technical requirements into scalable directory and identity solutions.
• Administer and maintain complex directory environments, including Active Directory, Azure AD, virtual directory platforms, and cloud-managed directory services.
• Ensure directory platforms meet security, compliance, availability, resilience, and operational standards.
• Protect privileged identities by applying role-based access control, access control lists, least-privilege principles, and Just-In-Time access practices.
• Lead Level 3 incident response during assigned shifts and on-call rotations, applying deep troubleshooting and engineering expertise to resolve critical issues.
• Own root-cause analysis and problem-management activities, identifying recurring issues and implementing sustainable corrective actions.
• Provide technical leadership, guidance, and assistance to operational support teams and help establish stronger engineering and operational practices.
• Direct the installation, configuration, maintenance, upgrades, and lifecycle management of directory technologies.
• Develop and maintain technical documentation, architecture references, operational procedures, and runbooks.
• Support security and compliance audits and help ensure directory environments meet applicable policies and controls.
• Use PowerShell, Microsoft Graph, Python, Bash, JavaScript, or similar technologies to automate operational and engineering tasks.
• Contribute to CI/CD and Infrastructure-as-Code practices using technologies such as Terraform.
• Manage and apply Group Policy to enforce security controls, configuration standards, and software deployment requirements.
• Support disaster recovery, performance, resilience, and availability strategies for critical Tier 0 and Tier 1 systems.
• Communicate technical issues, risks, and solutions clearly to technical and non-technical stakeholders while maintaining strong customer and partner relationships.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or at least 5 years of relevant IT experience in a global infrastructure environment.
• Extensive experience managing complex and distributed directory environments, including technologies such as Active Directory, eDirectory, Radiant Logic, Azure AD, or AWS Managed AD.
• Strong understanding of identity and access management concepts, including Identity Governance, Privileged Access Management, Single Sign-On, Federation, and Multi-Factor Authentication.
• Practical knowledge of information security principles and a demonstrated security-first approach to infrastructure engineering and troubleshooting.
• Significant experience with cloud platforms such as AWS and Azure, including an understanding of IaaS, PaaS, and SaaS service models.
• Strong scripting and automation capabilities using PowerShell, Microsoft Graph, Python, Bash, JavaScript, or comparable technologies.
• Experience with CI/CD pipelines and Infrastructure-as-Code practices, ideally including Terraform.
• Hands-on knowledge of Group Policy Management and its use for security enforcement, configuration management, and software deployment.
• Knowledge of Microsoft ADCS, PKI, KMS, and Azure AD Connect.
• Strong Windows and Linux engineering fundamentals, including familiarity with DNS, DHCP, TCP/IP, UDP, failover clustering, SIEM, IIS/Tomcat, virtualization, and load balancing.
• Understanding of disaster recovery, system resilience, performance management, and high-availability requirements for business-critical infrastructure.
• Familiarity with Agile methodologies and the ability to identify, implement, and promote industry best practices.
• Strong analytical and troubleshooting skills, with the ability to investigate complex issues while balancing security, engineering, and business requirements.
• Excellent written and verbal communication skills, including the ability to explain technical issues in clear business language.
• Strong leadership, collaboration, organizational, interpersonal, and stakeholder-management abilities in a global team environment.
• Self-motivated and detail-oriented, with sound judgment and the ability to prioritize competing demands and consistently drive high-quality results.
• Ability to establish and improve standards for quality, performance, productivity, and operational excellence.
• Ability to receive and incorporate feedback professionally while maintaining ownership and accountability.
• Applicants should have authorization to work in India without requiring current or future employment visa sponsorship.

Benefits:

• Competitive total rewards package aligned with the local market.
• Health benefits available from Day One.
• Wellbeing programs supporting physical, mental, and overall employee wellness.
• Retirement and financial wellbeing programs.
• Paid time off and other programs designed to support work-life balance.
• Continuing education, training, and professional development opportunities.
• Career growth opportunities within a global organization.
• Exposure to large-scale cloud, identity, cybersecurity, and infrastructure initiatives.
• Inclusive and collaborative workplace culture that values diverse perspectives and professional growth.
• Potential for flexible or remote working arrangements, depending on role and business requirements.
• Opportunities to work with global teams and cross-functional technology, security, and business stakeholders.