MTM is looking for Dispatchers to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in.
Hourly Rate: $16.00/hr
Shifts Offered: Varied - 1st shift and 2nd shift (including some weekend availability)
What will your job look like?
The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.
What you'll do:
- Assign same day and urgent trips to third party transportation providers
- Organize and route trips based on schedule and location to ensure optimal fleet performance
- Provide assistance to transportation providers and drivers with issues related to trip performance
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of any new trips that occur
- Establish and maintain effective communication with transportation providers
- Provide feedback to leadership and Fleet Management on transportation providers performance
- Monitor on-road provision of service for quality and on-time-performance
- Route and Schedule next day and future trips to third party transportation providers daily for assigned region
- Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
- Communicate and escalate issues with unscheduled trips as appropriate
- Other duties as assigned
What you'll need:
Required Education and Experience
- High School Diploma or G.E.D.
- Must reside in an approved state
- 1+ year of call center experience
- 6+ months of customer service experience
Skills:
- Ability to maintain a high level of confidentiality
- Excellent communication and interpersonal skills
- Knowledge of GPS and GIS systems preferred
- Good organizational skills
- Detail oriented
- Ability to meet deadlines and complete work in a timely manner
- Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
- Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
Even better if you have...
- 2+ years in transportation routing, dispatching, and scheduling expertise preferred
- 1 year experience working with the applicable transit scheduling system preferred
What’s in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Birthday Holiday
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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