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Texas, United States
Onsite
Supervise overall operations of the order fulfillment process
Ensure compliance with state laws and company policies
Manage inventory levels and coordinate restocking to meet patient demand
Address and resolve operational issues, such as inventory discrepancies or patient complaints
Maintain effective communication among team members to ensure seamless operations
Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready
Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance
Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures
Manage order staging and pickup flow to ensure orders are organized, verified, and dispensed accurately
Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner
Deliver time sensitive orders to patients and retail locations while maintain accuracy and professionalism
Load and unload orders at the beginning and end of each shift, ensuring secure transport and handling
Conduct pre-trip vehicle inspections and ensure all deliveries comply with company safety and transportation standards
Verify and collect all required delivery documentations, including patient signatures
Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations
Must be able to welcome and learn new technologies quickly and effectively
Must be an adept driver and always abide by all traffic rules
Professional appearance, punctuality and a positive attitude
Professionalism, patience, and a process-driven approach
Exceptional communication and customer relation skills
Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations
High standards for order accuracy, compliance documentation, and inventory audits
Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment
Ability to troubleshoot supply chain or inventory issues
Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors
Ability to lift 50 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed