Job Overview
An Area Manager is a motivated, customer-focused position responsible for leading a team of hourly-workforce and maintaining Bob’s core values. In this role, you will leverage your expertise in safety, quality, and performance to exemplify those core values and foster a positive culture of growth and development for all employees. You will collaborate closely with other team members to encourage a diversified workforce, maintain constant open communication throughout the operation, and protect customer expectations through sustained operations.
Key Responsibilities:
- Apply your expertise to support, mentor, and motivate your workforce.
- Lead efforts in safety, quality, and productivity to ensure customer satisfaction.
- Demonstrate proficiency in talent management by evaluating performance and completing employee reviews.
- Collaborate with other team members or departments to develop plans and navigate barriers to achieve business objectives.
- Utilize knowledge and expertise to define roles and priorities for your workforce.
- Continuously monitor and optimize team performance for efficiency using key performance indicators.
- What is noted above is not an all-inclusive list, but more an overview of major duties associated with this role. These duties may be modified or expanded at any time depending on business needs.
What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Leadership Competencies
- People Leadership: Demonstrated ability to hire, manage performance, coach, and promote direct reports. Leads by example through Bob’s Core Values. Drives engagement on the floor through visibility, communication, and recognition.
- Talent Development, Appraisal, and Feedback: Experience mentoring and coaching team members to drive growth. Establishes the appropriate team structure to respond to business needs and goals. Develops frontline leaders to build bench strength.
- Hold Others Accountable: Proven track record of auditing employee work to ensure results are high quality and meet success criteria. Delivers real-time, data-driven feedback tied to productivity, quality, and safety metrics. Owns area performance including throughput, quality, and safety.
- Effective Delegation: Skilled at assigning responsibilities and empowering team members. Ability to determine severity of tasks and align on ownership and ability to delegate.
- Execution and Results: History of driving projects to completion with measurable outcomes. Ability to create plans, communicate requirements, and navigate priorities. Delivers daily, weekly, and monthly operational targets (UPH, SLA, Cost, Quality).
Behavioral Competencies
- Sound Judgment: Consistently makes well-informed decisions. Ability to negotiate trade-offs: Time Vs. Quality Vs. Resources. Balances short-term operational needs with long-term business impact.
- Complex Problem Analysis: Ability to analyze complex issues and develop effective solutions. Uses data trends and reporting to identify inefficiencies and improvement opportunities.
- Effective Communication: Excellent written and verbal communication skills that facilitate clear, impactful interactions. Ability to define and clarify what success looks like.
- Conflict Management: Demonstrates high situational awareness and adapts leadership styles to environment. Proven ability to manage and resolve conflicts constructively. Ability to partner effectively with Human Resources for employee coaching and mitigation.
- Motivational Skills: Ability to motivate and engage team members. Boost morale by working hand in hand with frontline associates. Builds a culture of accountability, teamwork, and continuous improvement.
Technical/Functional Competencies
- Technical Proficiency: Proficiency in Warehouse Management System (WMS) and Microsoft Office. Ability to quickly learn and adapt to new systems and technologies.
- Financial Acumen / KPI / Sales-Driven Focus: Ability to meet and exceed key performance metrics, including financial targets and customer satisfaction scores. Manages labor costs, productivity rates, and budget adherence. Tracks and improves KPI’s such as UPH, cost per unit, on-time shipping, and fill rate. Understands P&L impact of the operation and drives cost efficiencies.
- Customer Satisfaction: Demonstrated commitment to enhancing the customer experience. Meet customer commitments by focusing on quality and accuracy- minimizing damage of products. Responds quickly to service failures and implements corrective actions.
- Process Improvement: Proven ability to streamline workflows and implement effective process improvements. Ability to drive process improvement initiatives (Lean, Kaizen, and/or Six Sigma).
- Strategic Thinking and Planning: Capability to develop and implement strategic plans aligned with business objectives. Supports labor planning, capacity planning, and peak readiness strategies.
Preferred Competencies and Skills
- Bilingual (English/Spanish) is a plus, given the workforce composition at several of Bob’s distribution centers.
- Prior experience in a high-volume retail or furniture distribution environment.
- Experience supporting peak-season operations with fluctuating volume and staffing.
Who We Are
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
Compensation
- Starting annual salary of $67,000 - $80,000 (based on experience) + bonus potential
Benefits & Perks
- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance options
- Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
- Employee Discount starting on Day 1, plus exclusive partner discounts
- And so much more!
Our Culture & Core Values
At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!
Minimum Qualifications
- Minimum 3 years of experience in a warehouse environment with at least 2 years lead or management experience.
- Understanding of supply chain and distribution center operations.
- Experience in using a warehouse management system (WMS) – preferably SAP, as well as Microsoft Outlook, Word and Excel
- Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
- Must be at least 18 years old to be considered for employment with Bob’s.
Physical Demands
- Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs without assistance.
- Ability to move throughout all areas of the distribution center.
- Move objects up to 250 lbs. with or without reasonable accommodations
- Stand and walk continuously to perform job functions.
- Standing, walking, lifting, and arranging product: 80%
- Sitting, desk and phone work: 20%
Diversity is a Core Value at Bob’s
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.
We are committed to creating a place as diverse as the communities we serve.
#BDFHP
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
$67,000 - $80,000 annual salary (based on experience)
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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