District Manager - Illinois/NW Indiana/Wisconsin

Job Family Group:

Retail Group

Job Description:

Job Summary

The District Manager serves as an inspirational, strategic leader responsible for supervising multiple travel centers within a defined geographic region. This role provides the vision, direction, and operational leadership required to ensure each location operates safely, efficiently, and profitably while delivering an exceptional guest experience.

The District Manager builds and sustains a high‑performing leadership team by setting clear expectations and driving excellence across all areas of the business, including operations, financial performance, personnel development, marketing execution, compliance, and site appearance. This leader plays a critical role in ensuring we return every traveler to the road better than they came.

This position requires residency in Illinois/Indiana.

Key Responsibilities

Leadership & People Development

• Lead, coach, and develop General Managers and their leadership teams across all assigned locations.
• Model professionalism, integrity, and high ethical standards, inspiring teams to uphold the same values.
• Partner with Talent Acquisition to identify, attract, and retain top management‑level talent, both internal and external.
• Assess staffing levels, build leadership capability, and develop strong successor pipelines.
• Cultivate a culture of accountability, engagement, and continuous improvement.

Operational Excellence

• Ensure consistent execution of company standards related to safety, service quality, site appearance, and operational procedures.
• Conduct regular and unannounced audits, including inventory counts, cash drawer inspections, safe controls, and reconciliation of discrepancies.
• Coach General Managers to maintain proper non‑fuel inventory levels, cash controls, product pricing, and product mix.
• Maintain operational knowledge of POS systems and ensure teams adhere to established processes.

Financial & Business Performance

• Establish and own district‑level goals aligned with company objectives related to people, profit, safety, service, and quality.
• Analyze P&L statements, budgets, coverage ratios, and expense reports to drive sustainable financial performance.
• Supervise key performance indicators, find opportunities for improvement, and communicate insights to the Area Director and truck service leadership.
• Ensure each location operates as a profitable, well‑run business with strong cost controls and revenue optimization.

Customer Experience

• Champion exceptional customer service standards across all locations.
• Coach teams on effective service principles and engage directly with customers when needed to resolve issues.
• Ensure every traveler receives a consistent, high‑quality experience.

Compliance & Certification

• Stay current on industry guidelines, regulatory requirements, and operational standards.
• Complete required lead certification for the majority of restaurant brands managed (minimum of two).

Travel

• Travel regularly within the district, including occasional overnight stays.
• Maintain a valid driver’s license.

Qualifications

Required

• Bachelor’s degree in a related field or major.
• 8+ years of successful multi‑unit leadership experience with demonstrated positive results.
• Strong negotiation, leadership, and analytical skills.
• Deep understanding of category performance indicators such as gross margin, ROI, inventory turns, and basket size.
• Ability to work effectively across departments and manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint, with operational understanding of POS systems.
• Strong planning and financial competence, including understanding of P&L drivers, budgets, and expense management.
• Demonstrated ability to lead through influence, drive performance, and achieve operational excellence.

Preferred

• Associate’s or bachelor’s degree.
• Experience in travel centers, retail, hospitality, or related industries.
• Proven ability to benchmark competitors and stay current with industry trends, technology, and regulatory changes.
  

How much do we pay (Base)? $120,000 - $160,000 *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.  
 
This position is eligible for Select Benefits. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays.  You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Select Benefits. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Select Benefits.  
 
We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee. You may learn more about our generous benefits at Select Benefits. 
 
As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability.  You may learn more about our generous benefits at Select Benefits. 

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

Up to 75% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.