At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team Summary
The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial roofing products. This team supports the Siplast line with additional support for GAF, GAF Energy and other Standard Industries businesses as needed. This position is remote, however, it will reside in the territory and generally requires the establishment of, and operation from, an in-home office and it requires travel of 30-60% to various customers, events and offsite meetings. The position reports to the Area Director, Field Services or Regional Manager, Field Services as applicable.
Job Summary
The District Technical Representative (DTR) supports Siplast roofing, building envelope, and waterproofing systems for low-slope roof types commercial construction and provides additional support for GAF, GAF Energy and other Standard Industries businesses as needed. The DTR is responsible for conducting roofing system start-ups, interim and final inspections, and managing guarantee claims within the assigned territory/region. . He/She will have a strong technical acumen, excellent communication skills, and the ability to foster positive relationships with contractors, clients, and internal stakeholders. The role also includes thorough reporting and administrative tasks, maintaining schedule, time, and expense management, and adhering to field safety practices. This position reports directly to the Regional Field Services Manager or Area Director and generally requires the establishment of, and operation from, an in-home office.
Essential Duties
Conduct milestone inspections such as pre-construction, interim and final for new construction roofing, building envelope and waterproofing projects and leak and complaint inspections for finished projects
Assists in problem resolution, investigates complaints and guarantee claims, including providing on-site evaluations and written documentation to internal and external business partners and owners/customers
Delivers on-site and remote training for contractors, installers, and internal employees to ensure product knowledge and installation standards for the entire Siplast product line with additional support for GAF, GAF Energy and other Standard Industries businesses as needed
Serve as a technical resource for project teams, providing troubleshooting assistance and field recommendations.
Complete and submit accurate field reports, inspection documentation, and guarantee assessments in a timely manner.
Manage schedules to prioritize open inspections, mileage and expense reports in alignment with company policies and ensure cost effectiveness.
Adhere to all safety policies and procedures to maintain a safe and compliant work environment including but not limited to following established safety protocols, using appropriate personal protective equipment, participating in safety training, reporting hazards or incidents promptly and complying to all safety regulations.
Qualifications Required
H.S. Diploma or General Education Degree (GED) Required
5+ years construction and/or roofing experience Required
Experience managing client/customer relationships Required
Excellent communication and interpersonal skills, both written and verbal
Critical thinking, problem solving and problem resolution skills
Ability to travel as necessary
Ability to have and maintain a company credit card for business related expenses
DL NUMBER - Driver License, Valid and in State Must have and maintain a valid driver’s license and an insurable driving record Required
Qualifications Preferred
Bilingual: English/Spanish
Associate’s or Bachelor's Degree OR recognized industrial certification(s) relating to building materials, building construction or similar technical products. Preferred
Exceptional knowledge in roof theory and application including hands-on skills
Self-disciplined and motivated; a self-starter with initiative
Strong organizational and planning skills including ability to follow up and manage time effectively
Ability to teach others
Strong mechanical aptitude
Understand basic drafting, with ability to read blueprints
Ability to establish and maintain business relationships
Experience with Google Suite or MS Office and other programs such as Salesforce
Physical Demands
Stationary Position - Occasionally
Move/Traverse - Frequently
Stationary Position/Seated - Occasionally
Transport/Lifting - Occasionally
Transport/Carrying - Occasionally
Exerting Force/Pushing - Occasionally
Exerting Force/Pulling - Occasionally
Ascend/Descend - Frequently
Balancing - Occasionally
Position Self/Stooping - Frequently
Position Self/Kneeling - Frequently
Position Self/Crouching - Frequently
Position Self/Crawling - Rarely
Reaching - Constantly
Handling - Constantly
Grasping - Frequently
Feeling - Frequently
Communicate/Talking - Frequently
Communicate/Hearing - Frequently
Repetitive Motions - Rarely
Coordination - Frequently
Climbing - Frequently
Working Conditions
Extreme cold - Occasionally
Extreme heat - Frequently
Humid - Frequently
Wet - Occasionally
Noise - Occasionally
Hazards - Occasionally
Temperature Change - Occasionally
Atmospheric Conditions - Occasionally
Travel Requirements: 30% up to 60%
How We Protect What Matters Most:
1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).