Job Description:
Position Overview
The Division IT Manager is responsible for leading the end-to-end IT transformation and operations across a globally distributed, multi-site organization, ensuring IT is a scalable enabler of growth, efficiency, and decision-making.
The role operates within a complex delivery model, managing a combination of:
- Global IT leaders (Infrastructure/Cyber and Data/Applications)
- Regional IT resources (Europe, China)
- Multiple MSPs across regions
Success requires the ability to lead through influence, structure, and governance—not direct execution alone.
The IT Manager must transform a fragmented IT landscape into a standardized, data-driven and secure environment, aligned with:
- Current Divisional IT roadmap
- ERP standardization (Acumatica)
- Data platform evolution
- Cyber and infrastructure modernization
Organizational Scope & Team Leadership
The Division IT Manager leads a hybrid global IT team, including:
- Direct / Functional Leadership
- 1 Global Infrastructure, IT Operations & Cyber Security Manager
- 1 Global Data Analyst (evolving into Data & Business Applications Lead)
- Regional IT Resources
- 2 IT resources in Slovenia (applications, ERP support, operations)
- 1 IT Specialist in China
- External Delivery Model with multiple MSPs and contractors across: North America, UK, Italy, Bulgaria, New Zealand and Slovenia
Leadership Expectations
The Division IT Manager must:
- Define clear roles, responsibilities, and accountability model across all resources
- Eliminate overlap and inefficiencies currently visible across IT activities
- Establish a scalable “hub-and-spoke” IT operating model
- Drive alignment between: Internal IT, Segment IT, MSP partners
- Ensure: global consistency, local responsiveness where needed, cost-efficient delivery in line with ITW principles.
Core Responsibilities
1. IT Strategy, Governance & Operating Model
- Own the division IT strategy and ITW Front-to-Back execution roadmap
- Establish a clear IT operating model across global and regional teams
- Define governance across: data, ERP, Cyber, Infrastructure
- Implement structured reporting and performance tracking across all IT layers
- Ensure strict adherence to 80/20 prioritization discipline
2. ERP Modernization Leadership (Global Accountability)
- Lead the global Acumatica rollout across all sites
- Govern ERP standardization, eliminating: legacy systems, site-specific deviations
- Ensure ERP becomes:
- Single source of truth for core business processes
- Foundation for data and analytics
- Supervise execution through:
- Data/App Lead
- Regional IT resources
3. Data & Business Applications Leadership (Critical Capability)
- Elevate the Data Analyst role (part of the IT team) into a Data & Applications capability leader, providing direction, prioritization, and technical guidance
- Define and enforce:
- Data governance and ownership model
- Enterprise data architecture principles
- Standardized KPI and reporting framework
- Lead the design and evolution of the divisional data platform, ensuring:
- Integration of data across ERP (Acumatica), supply chain, and shop floor systems
- Elimination of siloed and spreadsheet-based reporting
- Creation of a single, reliable data foundation for decision making
- Drive adoption and standardization of key technologies:
- Power BI as the standard for data visualization and business reporting
- Modern data platforms (i.e. Microsoft Fabric, Snowflake or equivalent) for:
- Data ingestion
- Transformation
- Storage and analytics
- APIs and integration frameworks to enable scalable and maintainable system connectivity
- Python (or equivalent) for:
- Data engineering
- Automation
- Advanced analytics use cases
- Ensure the Data function delivers practical, business-relevant use cases, including:
- Forecasting improvement (ML-driven where appropriate)
- Supply chain and operational visibility
- Financial and operational KPI standardization
- Act as functional leader of Data expertise, with the expectation to:
- Guide, coach, and grow a Data expert within the team
- Maintain sufficient technical understanding to challenge design decisions
- Ensure solutions remain simple, scalable, and aligned to business needs (ITW 80/20 mindset)
4. Infrastructure, Cyber & MSP Orchestration
- Lead through the Global Infra & Cyber Manager, ensuring:
- Consistent cyber posture across all sites
- Centralized vulnerability management
- Standardized infrastructure
- Address FTB risks:
- Cyber gaps across multiple sites
- Aging infrastructure
- Inconsistent MSP capabilities
- Drive:
- Azure migration
- AD consolidation
- Network standardization
- Rationalize MSP landscape:
- Define clear SLAs
- Remove underperforming vendors
- Standardize service delivery
5. Global Delivery & Execution Model
Establish clear accountability across distributed teams.
- Implementing: standard project governance and consistent delivery framework
- Ensure execution discipline across: internal team and external providers
- Balance: centralization (standards, platforms) and local flexibility (business needs)
6. IT Operations (Right-Sized & Optimized)
- Ensure stable operations across: infrastructure, applications, end-user support
- Transition non-value-added work to: MSPs and automation
- Focus internal resources on growth and transformation priorities (AA)
7. Financial & Vendor Management
- Own: IT budget, investment prioritization, vendor strategy
- Ensure alignment with: low-cost mindset and value-driven investments
Required Experience & Skills
- Leadership & Organizational Complexity
- Experience leading distributed, global IT teams
- Proven ability to manage:
- Hybrid teams (internal + MSP)
- Multi-layered accountability structures
- Strong governance, prioritization, and decision-making skills
- ERP & Applications
- Strong ERP modernization experience
- Acumatica experience strongly preferred
- Experience rationalizing multi-ERP environments
- Data & Analytics
- Strong experience building and scaling:
- Data architectures and data platforms
- End-to-end data pipelines (ingestion > transformation > visualization)
- Hands-on understanding (not necessarily deep execution) of:
- Power BI (data modeling, semantic layers, KPI standardization)
- Modern data platforms:
- Microsoft Fabric (preferred) or
- Snowflake / equivalent cloud data platforms
- Data integration patterns, including:
- Programming and data manipulation (Python, SQL)
- Proven ability to:
- Transition organizations from fragmented reporting to standardized data-driven decision making
- Drive business adoption of data, not just technical implementation
- Experience leading or managing data specialists or analytics teams, including:
- Setting priorities
- Providing architectural direction
- Ensuring alignment with business outcomes
- Cyber & Infrastructure
- Experience managing cyber risk across multiple sites and vendors
- Strong understanding of:
- Cloud transformation
- Security frameworks
- Infrastructure standardization
- Execution & Transformation - proven track record of:
- Delivering transformation in complex environments
- Driving standardization and simplification
- Strong change management capability
Success Profile
The ideal candidate:
- Is a true orchestrator, not a hands-on technician
- Has experience in global, multi-site manufacturing environments
- Can manage complex delivery models (internal + MSP + regional IT)
- Drives simplification, accountability, and measurable outcomes
- Is equally strong in ERP, Governance, and Data leadership (with sufficient technical depth to guide data architecture and engineering teams, without acting as a pure developer)
Key Outcomes
Within 12–18 months, the Division IT Manager will:
- Establish a clear and scalable IT operating model
- Stabilize and progress Acumatica global rollout
- Deliver data visibility improvements across all key functions
- Improve cybersecurity coverage across all sites
- Rationalize and optimize:
- MSP landscape
- Infrastructure footprint
- Build a high-performing IT leadership layer (Infra + Data/Apps)
