Divisional Client Services Manager, Home Care

Divisional Client Services Manager (Assistive Care)

BAYADA Home Health Care has an immediate opening for a Divisional Client Services Manager (DCSM) supporting our Assistive Care offices throughout Massachusetts and Rhode Island, including:

• Newton, MA
• Beverly, MA
• Braintree, MA
• Hyannis, MA
• Plymouth, MA
• Warwick, RI

This position is ideal for someone who resides in a central location within the territory and is comfortable traveling between offices to provide operational leadership, training, and support.

If you are looking for an exciting career opportunity in a growing healthcare industry, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a dynamic leader who is passionate about supporting teams, driving growth, and ensuring exceptional client service across multiple offices.

Responsibilities

The Divisional Client Services Manager will:

• Support and lead Client Services Managers and office teams across a multi-office territory
• Provide superior customer service and ensure delivery of high-quality home care services
• Cover and manage caseloads as needed throughout the division
• Partner with Directors and Division Leadership to identify priorities and support office objectives
• Provide training, coaching, and development for operational staff and Client Services Managers
• Share best practices and serve as a subject matter expert for key operational processes and technology platforms
• Support office recruiting initiatives and caregiver retention efforts
• Assist offices in developing and executing growth strategies to increase census and referrals
• Build and maintain relationships with clients, referral sources, and community partners
• Analyze and monitor operational and financial metrics to support office performance
• Support onboarding and development of new employees
• Travel regularly throughout Massachusetts and Rhode Island to provide hands-on leadership and operational support
• Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability

Qualifications

• Bachelor's degree strongly preferred
• Minimum of one year of successful caseload growth experience; three or more years preferred
• Prior supervisory or leadership experience required
• Home care, healthcare, staffing, recruiting, or related industry experience preferred
• Demonstrated record of achieving goals and taking on increasing responsibility
• Strong interpersonal, coaching, and communication skills
• Ability to influence and lead teams across multiple locations
• Strong organizational, problem-solving, and time-management skills
• Proficiency with Microsoft Office and technology-based systems
• Ability and willingness to travel regularly throughout the assigned territory

BAYADA Offers

• Base Salary: $75,000 per year, depending on qualifications
• Bonus opportunity available
• Career advancement and leadership development opportunities
• Comprehensive training and ongoing professional development
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• 401(k) with Company Match
• Employer-Paid Life Insurance
• Employee Assistance Program

At BAYADA, you'll join a team dedicated to making a meaningful difference in the lives of clients while developing your career with one of the nation's leading home health care providers.

Apply today to become a Divisional Client Services Manager and help drive excellence across our Massachusetts and Rhode Island offices.