Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
To provide high quality technical and operational support specialising in MotoTRBO Digital Mobile Radio (DMR) technology for customer infrastructure and subscriber systems supplied by Motorola Solutions. This role will also provide subject matter technical excellence and leadership to other members of the project, operations engineering and Support Services group ensuring total customer satisfaction and compliance to contractual key performance indicators.
Our Services team is part of the Motorola Solutions business covering the Australia and New Zealand region. We are a professional services team that delivers systems integration projects and managed services to our customers. We deliver customer focused world-class, leading edge, end-to-end solutions fit for purpose within each customer’s unique environment that include various voice (including radio) communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.
Job Description
Your role will include, but not limited to the following:
- Providing engineering subject matter excellence with deep domain experience of Capacity Max trunked infrastructure core, Capacity Plus and Linked Capacity Plus modes of DMR system configuration as used by both Government, Energy & Natural Resources and Rental solutions.
- Understand the broader Land Mobile Radio (LMR) subsystems such as Core, Transmission, Networking, RF Site, Application Gateways providing connectivity to customer enterprise network applications and services.
- Familiarity and ability to install and troubleshoot application partner products specifically TRBOnet Plus consoles, TRBOnet Watch remote monitoring, RDAC, Radio Management, SmartPTT, iBeacon
- Deep understanding of Motorola MotoTRBO System Planner design and configuration limitations.
- Ability to derive DMR capacity limitations and scope channel expansion highlighting dependencies and maximum capacity limits
- Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers when necessary
- Create and implement Change & Problem management aligned with ITIL best practice.
- Create and implement knowledge management and test procedures for system routine maintenance
- Develop and audit as built documentation and update as required to ensure accuracy
- Participate in standby roster, 24x7 on call operation
- Support core system, consoles and network devices (firewalls, routers, switches, microwave, servers both physical and virtual) remotely and onsite
- Perform maintenance updates and upgrade system components, network devices (remote/onsite) and assist with network designs
- Design Capacity Max system upgrade scope and Bill of Materials to enable upgrade equipment ordering
- Stage and build Capacity Max core upgrade and coordinate customer site installation and commissioning
- Produce and/or update “as-built” documentation for supported systems, as required
- Represent the operational engineering support to Management and /or vendors (or other support groups as applicable) in the resolution of equipment/network performance problems
- Assist the Operations and/or Service Delivery Manager in the preparation of customer reports
- Participate in customer meetings as directed by the Operations and/or Service Delivery Managers
- Foster a culture of continual improvement by implementing and encouraging the use of best practices, identifying areas for improvement, and providing opportunities for professional development and training younger engineering team members
- Undertake special projects and additional duties as required and assigned by the manager, aligning with the department's overall objectives and functions
Basic Requirements
Education and Qualifications:
- Tertiary Qualifications in Engineering
Experience and Skills
- Extensive telecommunications experience specialising in digital Land Mobile Radio (LMR) communication systems
- Specialist knowledge with Capacity Max / DMR with optional general understanding of other digital LMR systems such as P25/TETRA
- Familiarity with DMR system sites installed in either Government or Energy & Natural Resources sectors
Personal Attributes
- Excellent communication skills (verbal, written and presentation).
- Strong analytical and problem solving skills.
- Effective time management skills.
- Ability to prioritise, multi-task and meet deadlines.
- Mission critical environment awareness.
- Results orientated.
- Technical aptitude.
- Attention to detail.
- Self-motivated.
- Team Player
Travel Requirements
None
Relocation Provided
Domestic
Position Type
Experienced
Referral Payment Plan
Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
