Door Person - The James

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. 

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city.  Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.  At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

Job Description

The Door Person operates as a part of a premium residential community within the portfolio - designed to deliver a hospitality-driven living experience that goes beyond traditional property management. In this environment, service is intentional, personalized, and consistently delivered to an elevated standard. Every interaction contributes to a resident experience that is seamless, refined, and thoughtfully curated. Roles within this community are distinctly different from those at traditional multi-residential properties. They require a heightened level of professionalism, discretion, attention to detail, and service orientation. Team members are expected to anticipate needs, build meaningful relationships, and deliver with polish and consistency across every touchpoint.

The Door Person is a highly visible and service-critical role, responsible for creating a seamless and welcoming arrival and departure experience for residents and guests. As the first and last point of contact, they set the tone for the resident experience through presence, professionalism, and attention to detail. Blending hospitality-driven service with strong awareness of building operations, the Door Person supports a safe, organized, and elevated front-of-house environment—facilitating movement, assisting residents, and ensuring a consistently polished experience. The Door Person takes pride in presentation, demonstrate strong situational awareness, and thrive in high-touch, service-driven environments. They have a consistent presence at the building entrance, including outdoor positioning, to ensure a fully managed and elevated arrival experience for residents and guests.

The James is a luxury rental community located in Rosedale, one of Toronto’s most established central neighbourhoods. Situated just off Yonge Street at Price Street, the community is close to Summerhill, Moore Park and the Yonge subway line.

A cover letter is required as part of your application and should outline your interest in the role and the relevant experience you would bring.

Resident & Guest Experience (Exterior Arrival Focus)

• Proactively greet residents and guests at the building entrance, including welcoming residents outside when visible.

• Open vehicle and entrance doors, assist residents upon arrival, and provide a seamless, elevated arrival experience.

• Deliver a warm, professional welcome while anticipating resident needs and preferences.

Runner Services & Resident Support

• Provide runner services, including delivery and retrieval of dry cleaning, packages, resident items, and assistance with local errands.

• Support Concierge and Service Coordinator teams by facilitating resident requests with discretion, care, and attention to detail.

Arrival Experience & Entry Management

• Maintain a safe, organized, and guest-ready entrance environment, ensuring exterior and lobby-adjacent areas are consistently presentable.

• Manage the flow of residents, guests, vendors, and service providers while coordinating arrivals and access activities.

Concierge Support & Coverage

• Support Concierge operations during peak periods and coverage gaps, including resident assistance, inquiries, and service coordination.

• Ensure seamless service continuity when transitioning between Door and Concierge responsibilities.

Building Presence, Security & Operations

• Maintain a visible front-of-house presence, monitor access points, manage visitors and vendors, and support emergency and safety procedures.

• Assist with parcel coordination and daily operations while upholding professionalism, discretion, resident privacy, and service excellence.

Qualifications:

• Previous experience in hospitality, luxury residential, or other high-service environments preferred.
• Strong interpersonal and relationship-building skills.
• Highly dependable, detail-oriented, and proactive.
• Demonstrated ability to remain composed and effective in a fast-paced, high-visibility environment.
• Sound situational awareness and ability to manage multiple priorities in a dynamic setting.
• Basic familiarity with building systems and technology (e.g., access control and communication tools).

Minimum Requirements:

• Flexible availability, including evenings, weekends, and holidays.
• Professional proficiency in English, with the ability to communicate clearly and effectively in written and verbal interactions.
• Maintains a polished, professional standard of personal presentation and conduct appropriate to a high-service, resident-facing environment.
• Valid driver’s licence.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 25 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$40,610.00 - $55,836.00

 

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of:   5%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process.  If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

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