The Assistant Manager (AGM) plays a critical role in driving operational excellence, supporting leadership, and maintaining an exceptional customer experience at our Nashville venue. Working closely with the General Manager, the AGM oversees daily business operations, staff performance, inventory management, and administrative workflows while fostering a positive, productive team environment.
Key Responsibilities
- Operations & Administration: Oversee day-to-day business operations and administrative functions to ensure smooth venue execution.
- Scheduling & Labor Management: Manage team member availability, build and publish staff schedules, and maintain precise timecards and personnel records.
- Financial Controls: Open/close cash registers, conduct secure cash drops, perform bank change procedures, process/upload invoices, and manage tip allocation for the Nashville location.
- Team Leadership & Development: Train, supervise, delegate tasks to, and coach front-of-house (FOH) and back-of-house (BOH) staff; facilitate onboarding and offboarding processes.
- Communication & Documentation: Maintain active communication with the team via Slack, and regularly photograph and document venue conditions for recordkeeping.
- Inventory Management: Oversee Dreamland ordering, maintain inventory counts, and perform general inventory tracking and reporting.
- Guest Experience: Maintain a visible, customer-forward presence (including regular table visits) to ensure premier service and high guest satisfaction.
- Facility Readiness: Open and close the venue adhering strictly to security standards and operational procedures.
Skills & Qualifications
- 3-6 years in a management role
- Proven time management and task prioritization skills in a fast-paced environment.
- Strong interpersonal and verbal/written communication skills across staff and management.
- Proficiency in Google Workspace (Google Docs, Sheets) and digital workplace communication platforms (Slack).
- Sound decision-making, conflict resolution, and problem-solving abilities.
- Working knowledge of Point-of-Sale (POS) systems and retail/hospitality operational software.
- Demonstrated experience with cash handling, register reconciliation, and basic financial reporting.
- Ability to consistently interpret, apply, and enforce company policies and standards.
Physical Requirements & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time.
- Ability to move and lift equipment and supplies of up to 50 pounds.
- Visual acuity required for close reading, inventory checks, distance, color peripheral, and depth perception.
- The noise level in the work environment is moderate to extremely loud..
This job description is not exhaustive, and you may be required to carry out other duties as requested.
Pay and Benefits:
- Extensive training in POS handling and fresh product making
- Fun and exciting work environment
- Encouraging internal growth within the company
- Health Benefits for full time employees
A reasonable estimate of pay range is $24-27/hr.
EEO Statement
Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
