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Lincoln, Nebraska, United States
Onsite
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Hiring Agency:
Motor Vehicles - Agency 24
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Job Duties:
Conduct driver license examinations, including automobile, motorcycle, and CDL knowledge, skills, and road tests; evaluate applicant performance and determine eligibility. Verify identity, citizenship, residency, and immigration documents; review records and utilize fraud detection tools to ensure authenticity and compliance with federal and state requirements. Process driver licenses, permits, and identification cards; enter and maintain records in motor vehicle databases; ensure accuracy and confidentiality of information. Provide customer service by explaining licensing requirements, testing procedures, driving privileges, restrictions, appeals processes, and agency policies to applicants and the public. Perform office operations including cash handling, inventory control, equipment troubleshooting, opening/closing procedures, facility readiness, and coordination with support staff and vendors. Other duties as assigned within the scope of the classification.
Requirements / Qualifications
Minimum Qualifications: Experience working with the public in a customer-service capacity or working with motor vehicle laws.
Preferred Qualifications: Preferred qualifications include experience providing customer service in a public-facing environment; experience handling cash transactions and maintaining accurate records; familiarity with state motor vehicle laws, licensing procedures, or regulatory requirements; experience reviewing documents for accuracy and completeness; proficiency with computer systems and data entry; experience working in a fast-paced office environment; bilingual communication skills; and a demonstrated ability to remain calm and professional when interacting with diverse customers in challenging situations. A clean driving record and experience operating a variety of motor vehicles are also preferred.
Other: Candidates must possess a valid driver's license and maintain an acceptable driving record. Successful applicants will be required to complete agency-provided training, including Driver License Examiner certification, fraud detection training, and defensive driving coursework. The position requires regular interaction with the public, the ability to maintain confidentiality of sensitive information, and the ability to work both independently and collaboratively in a team environment. Occasional travel between testing locations may be required. Candidates should be dependable, detail-oriented, and committed to providing excellent customer service while ensuring compliance with state and federal licensing requirements. Regular and reliable attendance required.
Knowledge, Skills, & Abilities:
The Motor Vehicle Examiner position requires basic knowledge of customer service principles and practices, as well as familiarity with computer systems and office so ware. The position requires strong customer service and verbal and written communication skills to effectively assist applicants and explain licensing requirements. Employees must be able to communicate professionally with the public, work independently and as part of a team, and conduct road tests safely and objectively. The position also requires the ability to li and transport equipment weighing up to 50 pounds and work outdoors in various weather conditions.
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Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.