DUAL SERVICE TECHNICIAN – ALLENTOWN, PA
SMART CARE SOLUTIONS
About the Role:
As a Service Technician, you will become a trusted advisor to your customers by consistently delivering innovative solutions to predict and prevent kitchen equipment failure, contributing to the success of thousands of restaurants, hotels, grocery stores, hospitals and other commercial customers.
What Will Your Day Look Like?
- Perform troubleshooting, repair, and preventative maintenance on commercial foodservice equipment including, but not limited to, refrigeration equipment, cooking equipment, beverage equipment, and dish machines.
- Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics.
- Partner with manufacturers to troubleshoot and resolve technical issues efficiently.
- Replace parts, recommend system improvements, and deliver excellent customer service.
- Follow safety protocols, document service work, and stay organized in a fast-paced environment.
Shared Success Starts Here:
- On-the-job training with available on-demand technical support, along with professional CFESA certifications and advancement opportunities.
- Company service vehicle, fuel card, tablet, and cell phone provided for business use.
- Market-leading benefits program, including 401(k) and paid time off.Advance your career with opportunities to earn CFESA certifications and move into leadership roles.
Qualifications:
- 3+ years of hands-on technical experience (refrigeration, appliance repair, HVAC, military, or similar)
- EPA Universal Certification required
- Experience with electronic refrigeration controls and computerized monitoring systems
- Experience with ice machines and supermarket refrigeration systems
- Experience with supermarkets, restaurants, grocery stores, convenience stores, or other commercial facilities
- Flexibility to participate in on-call rotations (nights and weekends)
- High school diploma or equivalent
- HVAC/R certification or technical-school training
- Possess and maintain all licenses, certifications, and registrations required to service commercial hot-side and cold-side equipment in Pennsylvania
- Valid state-issued Real ID driver's license with a clean driving history
Physical Requirements:
- Ability to lift, carry, push, and pull equipment, tools, and materials weighing up to 70 pounds regularly and more with assistance when required.
- Frequent standing, walking, kneeling, crouching, bending, reaching, and climbing throughout the workday.
- Ability to work from ladders, rooftops, elevated platforms, and in confined spaces when necessary.
- Capability to safely use hand tools, power tools, testing equipment, and other service-related equipment.
- Ability to distinguish colors, read gauges and technical documents, and perform detailed diagnostic work.
- Frequent driving to customer locations, which may require extended periods of sitting.
- Ability to work in hot, cold, wet, or otherwise challenging environmental conditions.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
