Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Company: Hard Rock Ottawa Hotel & Casino
Location: Ottawa, Ontario
Job Type: Part Time - 6 month contract
Is this a current vacancy? Yes, this is an existing open position.
Compensation: CAD $ 27.50/Hr.
License Requirements: AGCO License
Overview:
Reporting to the Manager, Slots the Dual Rate Supervisor, Slots is responsible for the daily administrative and operation of Slot Operations and supervising frontline staff while creating a memorable experience for our patrons by responding to escalated patron issues on the gaming floor, handling large jackpot payouts.
Responsibilities:
- Monitor daily jackpot and machine malfunctions transactions for accuracy and response time
- Responsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned section
- Assists in training, counseling, scheduling and evaluating direct reports
- Handle employee and customer complaints and disputes
- Promotes positive customer service, safety, security and creates a friendly atmosphere
- Ensures that Slot Attendants work with cashiering personnel, security officers or other Hard Rock departments in regards to jackpot payouts, and exchange slips
- Monitor and document all currency transaction reporting requirements
- Safeguard against theft and ensures the security and integrity of all casino property
- Report developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, Operations
- Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with all Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures
- Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations
- Other duties as assigned
- Lives the Brand
EXPIERENCE, EDUCATION, QUALIFICATIONS:
- Post-secondary education in a relevant field
- One or more years of experience in a supervisory role
- Strong managerial skills and familiarity with a high-volume, fast paced, shift-work environment
- A working knowledge of computer software and the ability to learn new software and systems
- Excellent organizational, interpersonal, analytical, communication, and problem-solving skills
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
PHYSICAL DEMANDS:
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.
WORKING CONDITIONS:
- Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
CLOSING:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.
We thank all candidates for their interest, however, only those being considered for an interview will be contacted.
