Dutch Wonderland Food and Beverage Ambassador - Winter Wonderland

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Job Description Summary
Are you passionate about quality fun and delicious food? Do you enjoy working in a fast-paced, team environment? If you are ready to contribute to a quality guest experience, the Food and Beverage department may be the place for you!


The Ambassador is responsible for preparing food items over hot equipment and maintaining kitchen organization and cleanliness according to the specifications provided by management. This position focuses on delighting the customer by preparing food in a timely manner and ensuring quality product.

We are currently looking for a:

 

Dutch Wonderland Food and Beverage Ambassador - Winter Wonderland

Roles & Responsibilities:

 

Role & Responsibilities:

· Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience

· Perform opening and closing procedures related to the assigned Food & Beverage location and as directed by team leads and shift supervisors

· Set up and breakdown of workstation

· Responsible to adhere to all applicable labor regulations and guidelines, including scheduled start and end times, break schedules and consecutive days worked

· Prepare food following proper procedure and safety guidelines using fryers, grills and other professional kitchen equipment

· Prepare food items according to menu specifications, portion sizes and proper cooking temperatures

· Ensure all food product specifications and procedures are followed during preparation

· Maintain cleanliness of kitchen equipment: refrigeration, fryers, griddles, ovens, outdoor grills, food warmers, soda fountains, etc.

· Store and rotate stock and food items within assigned work locations Maintain a safe work environment, according to company and external inspection standards

· Replenish condiments, beverages, and food supplies while maintaining a clean work area

· Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests

· Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor

· Provide excellent customer service

· Conduct transactions while ensuring all handling procedures are followed – including credit and refund transactions, loss prevention

· Quickly and politely respond to and resolve guest questions and concerns

· Follow all proper Personnel Protective Equipment guidelines when working around food preparation equipment

· All other duties assigned by leadership

Education and Experience:

· No education requirements for this role

· 1+ year of previous culinary work experience at a food service or restaurant preferred but not required

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with PA Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Must have reliable transportation to and from your scheduled shift

· Ability to comply with all uniform policies

· Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to follow direction, multi-task, and work as part of a team as well as independently

· Ability to use kitchen equipment and accessories in a safe and effective manner

· Ability to keep the kitchen areas neat and organized

· Ability to use step stools, as needed

· Ability to safely utilize knives and other food preparation equipment, as needed

Physical Requirements:

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to withstand heat and humidity from the food preparation equipment

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

· This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments

· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

· Subject to constant repetitive motion, high noise levels, and heavily populated environments

Team member benefits: