Dutch Wonderland Winter Wonderland Entertainment Team

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner! 

We are currently looking for a:

 

Dutch Wonderland Winter Wonderland Entertainment Team

Roles & Responsibilities:

 

Roles & Responsibilities 

· Proactive engagement with guests to encourage participation in planned events and/or activities on-site 

· Follow all procedures and protocols as presented during Dutch Wonderland training and written guidelines

· Execute all activities as designed by Dutch Wonderland 

· Follow property policies and procedures and appropriately refer guest concerns to leadership when necessary.

· Proactively assist in the upkeep and maintenance of a safe, clean, and organized work environment 

· Perform cleaning duties, which includes using approved cleaning chemicals 

· All other duties assigned by leadership 

Language: Ability to communicate effectively in English with guests, coworkers, and leadership. Spanish or other bilingual language skills are a plus.

Education and Experience: 

· No education requirements for this position 

· Some level of customer service experience is helpful but not required. 

· Previous work in youth-centric programs and/ or companies helpful but not required. 

Requirements: 

· Must be at least 14 years of age and meet all applicable Pennsylvania Child Labor Act requirements.

· Ability to work flexible schedule, including evenings, weekends, and holidays

. Ability to attend required training prior to beginning assigned duties.

· Must have reliable transportation to and from work for your scheduled shift 

· Must meet grooming and personal hygiene standards and wear required clothing layers to support the cleanliness and maintenance of shared costumes or clothing.

· Must be playful, outgoing, friendly, and convey a positive, guest-centric attitude 

· Ability to follow direction, multi-task, and work as part of a fast-paced team 

Physical Requirements: 

· Ability to stand, walk, and remain on feet for majority of the workday 

· Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders 

· Ability to safely move and handle supplies, equipment, and activity materials as required for assigned duties.

Working Conditions: 

· Frequent exposure to outdoor and indoor areas of the park 

· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

· Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments 

Team member benefits: