Dutch Wonderland Safety & Security Lead Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Security Leads are responsible for overseeing break rotations, patrolling, and documentation. They also oversee a team of security guards and/or any other related and assigned departments (e.g. parking lot attendants) and provide consistent check-ins and incentives.

We are currently looking for a:

 

Dutch Wonderland Safety & Security Lead Supervisor

Roles & Responsibilities:

 

Roles & Responsibilities:

Supervisory Duties:

· Assist with the daily supervision of the Security team and any other assigned departments

· Lead by example, attitude, and as a representation of Dutch Wonderland’s core values

· Act as an approachable mentor and coach to all assigned team members

· Become knowledgeable of performing the essential duties of all security positions and backfill these positions when needed

· Participate in new-hire orientation and training activities for all assigned employees

· Ensure that all required meal and other breaks are being given in accordance with PA State law

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Secure premises and personnel by patrolling property

· Inspect buildings, equipment, and access points

· Perform access control and personal property inspections at park entrance and exits, when needed

· Prevents losses and damage by reporting irregularities

· Patrol Park grounds and parking lots

· Assist the attendants with traffic duties as needed

· Enforce the parking lot rules and regulations

· Be vigilant and proactively identify potential security risks and threats.

· Assist with timekeeping for other hourly security team members

· Respond to routine and emergency calls throughout the park property.

· Enforce the Park rules and regulations

· All other duties assigned by leadership

Education and Experience:

· High School diploma, GED, or equivalent; Equivalent work experience will also be considered

· College degree in Criminal Justice or related discipline desired; Equivalent work experience will be considered

· 2+ year of previous security, criminal justice, or related experience highly desired

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with [State] Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule

· Must have reliable transportation to and from your scheduled shift

· Must possess a valid driver’s license and a good driving record

· Ability to safely and efficiently operate motorized vehicles and equipment

· Ability to comprehend and carry out verbal and written instructions

· Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations

· Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs

· Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner

· Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices

· Ability to professionally and calmly deal with stressful and/or tense situations

· Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations

· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

· Ability to maintain certifications as required by assignment

Physical Requirements:

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.

· Ability to remain sedentary for extended periods of time, while using a computer/camera equipment

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

· Must have good visual acuity, night vision, and peripheral vision.

· Ability to see details of objects that are more than a few feet away

Working Conditions:

· This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments

· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

· Subject to dark environments, particularly during midnight shift

· Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

· Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

 

Working at Dutch Wonderland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

· Flexible schedule

· Ability to cross-train and learn unique skills across various departments

· Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off

· Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland. Apply today!