Duty Engineer

The primary role of the Duty Engineer is to safeguard the seamless operation, comfort, and premium standards of our property’s physical infrastructure. This critical position combines advanced technical expertise in HVAC, electrical, plumbing, and preventative maintenance with a refined sense of hospitality, ensuring that all guest accommodations, public spaces, and back-of-house facilities remain flawless. As a critical point of contact, you will balance vital preventative maintenance tasks with urgent guest service requests, ensuring a safe, comfortable, and seamless environment for everyone on-site.

Duties/Responsibilities:

• Maintain accurate records on scheduled and unscheduled repairs.

• Perform general maintenance, preventative maintenance, inspections, and emergency repairs as assigned.

• Adhere to safety, security, and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures concerning the handling of guest room and master keys, security of boiler and electrical rooms and other engineering areas, proper storage of all chemicals, etc.

• Listen to and promptly act to resolve guest problems and complaints with a strong emphasis on customer service.

• Have intermediate experience troubleshooting and repairing electrical systems and plumbing systems, including drain line clearing.

• Possess basic carpentry skills.

• Have strong mechanical skills for operation and repair of hotel equipment and possess the knowledge and ability to perform a variety of general maintenance repairs.

• Possess a strong drive to overcome roadblocks and complete all assigned and necessary tasks.

• Clean and organize engineering shop and spaces

• Keeps Chief Engineer or Assistant Director of Engineering promptly and fully informed of all problems or unusual matters of significance so that prompt corrective action can be taken.

Required Skills/Abilities:

• Knowledge of how to operate hand and power tools (drills, saws, drain cleaners, pressure washing equipment and a wide variety of meters and testers)

• Read manufacturer instructions, blueprints, diagnostic trees and the ability to discern various colors of electrical wiring.

• Make effective judgments on the various aspects of general repairs and maintenance and effectively solve guest and operational problems.

• Operate work order program to include detailed notes and status of tickets

• Operate software programs that control HVAC and monitor central plant

• Communicate effectively with other departments such as housekeeping and stewarding to work towards a common goal

• Be flexible in scheduling

• Be teachable, have drive to better oneself

Education and Experience:

• High school diploma or equivalent.

• Minimum 2 years maintenance experience

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 75 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events.

• Clear vision is important for reading labels, instructions, blueprints, reports, analyzing data, and guest interactions.

• Good hearing is necessary for effective communication with team via radios, with colleagues, guests, and stakeholders.

• Frequently required to sit, climb or balance, stoop, kneel, crouch and crawl.

• Regularly required to climb ladders, stand, walk, talk and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.