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日本
Onsite
Your responsibilities will include equipment operation support, performance monitoring, troubleshooting, maintenance, and servicing across a wide range of technologies, including mechanical, pneumatic, electrical, and optical systems.
For complex technical issues, you will collaborate with and escalate to higher-level technical support and engineering teams, ensuring that the right expertise is engaged at the right time to maintain our commitments to customers.
Because semiconductor fabs operate around the clock, this role requires 24/7 onsite support through a rotating shift schedule. More than 50% of your working time may be spent inside the cleanroom, where you will perform hands-on troubleshooting and maintenance activities.
You should therefore be comfortable working in a cleanroom environment and be flexible to work 12-hour day/night shifts on a 3-days-on / 3-days-off rotation.
主な業務には、装置のオペレーションサポート、性能モニタリング、トラブルシューティング、メンテナンス、サービス対応などが含まれます。また、機械、空圧、電気、光学など、幅広い技術分野を扱います。
複雑な技術的問題が発生した場合には、上位のテクニカルサポートやエンジニアリングチームと連携し、必要に応じてエスカレーションを行います。適切なタイミングで適切な専門チームと連携することで、お客様へのサービスコミットメントを確実に果たしていきます。
半導体工場は24時間365日稼働しているため、このポジションでは交代制シフトによる24時間365日のオンサイトサポートが求められます。また、勤務時間の50%以上をクリーンルーム内で過ごす可能性があり、実際に装置に触れながらトラブルシューティングやメンテナンス作業を行います。
そのため、クリーンルーム環境での勤務に抵抗がなく、3日勤務・3日休みのローテーションによる12時間の昼夜交代シフトに柔軟に対応できることが求められます。
Main Responsibilities
· Analyze applicability, accuracy, and compliance with design specifications.
· Evaluate and diagnose issues and carry out appropriate repairs.
· Collaborate effectively with colleagues and customers to identify root causes and resolve problems.
· Respond to customer inquiries and provide support in a professional and courteous manner.
· Perform administrative and coordination tasks, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
· Conduct complex adjustments, upgrades, and troubleshooting with a high degree of independence.
· Take an initiative-taking role in maintaining and improving local SOP/SPS/BKM WOW practices within the Fab Team
Work Experience Level
· More than 2 years of experience as a DUV Field Service Engineer
Language Proficiency
· English communication skills (both verbal and written).
· Ability to speak Mandarin and/or Japanese is a plus but not mandatory.
Personal Skills
· Strong quality mindset, with the ability to speak up and take ownership in driving overall team performance.
· Flexibility to adapt to diverse cultures, customer requirements, and a multinational working environment.
· Strong customer focus, with a commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
· A collaborative team player who is committed to contributing to ASML’s success.
· Experience working in a TSMC fab environment is a plus.
Additional Information
Our Team is building an integrated DUV and EUV support organization, where engineers will have opportunities to work across both technologies. DUV team members will support EUV systems when needed, and EUV team members will likewise support DUV systems
我々のチームでは、DUVとEUVを統合したサポート体制の構築を進めており、エンジニアが両方の技術に携われる機会があります。必要に応じてDUVチームのメンバーがEUV装置をサポートし、同様にEUVチームのメンバーがDUV装置をサポートすることもあります。
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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