Dynamics 365 CRM Functional Consultant, German speaking

Accountabilities

Requirements Gathering and Discovery: Lead workshops and discovery sessions with German-speaking business stakeholders to understand business objectives, operational challenges, user needs, and existing CRM processes.
Business Process Analysis: Assess current workflows and identify opportunities to improve efficiency, customer engagement, and process consistency through Microsoft Dynamics 365 Customer Engagement.
Fit-Gap Analysis: Conduct structured fit-gap assessments, distinguishing between requirements that can be met through standard configuration, those requiring customization, and those best addressed through changes to business processes.
Functional Solution Design: Translate business requirements into clear functional specifications, target-state processes, and solution designs that enable delivery teams to implement the agreed solutions effectively.
Stakeholder Alignment: Present and validate proposed solutions with business stakeholders, explain functional trade-offs, and ensure that designs meet business requirements and operational expectations.
Documentation and Knowledge Transfer: Produce comprehensive documentation covering requirements, process flows, functional designs, and implementation decisions, ensuring that technical and delivery teams have the information needed to execute the work.
Testing and Business Sign-Off: Support user acceptance testing, coordinate business feedback, help resolve functional issues, and guide stakeholders through validation and formal solution sign-off.
Deployment and User Adoption: Assist business users during the transition to live operations, helping them understand new processes and ensuring that implemented CRM solutions meet their intended objectives.
Programme Reporting: Communicate findings, delivery risks, dependencies, recommendations, and solution options in English to programme leadership and other project stakeholders.
Remote Collaboration: Work effectively with distributed business and technical teams, maintaining clear communication, reliable documentation, and alignment throughout the project lifecycle.
Requirements
Professional Experience: Approximately 6–7 years of relevant experience delivering Microsoft Dynamics 365 Customer Engagement or Microsoft Dynamics CRM projects in a functional consultant or business analyst capacity.
Dynamics 365 Expertise: Strong functional knowledge of Dynamics 365 Customer Engagement, particularly the Sales module, Customer Service module, or both.
Requirements and Discovery: Demonstrated experience conducting business discovery, requirements-gathering workshops, process analysis, and fit-gap assessments, with documented deliverables that can be presented as evidence of previous work.
Functional Design Skills: Proven ability to translate business requirements into target processes, functional specifications, and practical solution designs that development and implementation teams can execute.
Configuration and Customization Knowledge: A clear understanding of the capabilities of standard Dynamics 365 functionality, the limitations that may require customization, and situations where business process changes are the most appropriate solution.
German Language Proficiency: Fluent German, with the ability to independently facilitate workshops, discuss complex business requirements, challenge assumptions, and produce professional functional documentation in German.
English Communication: Fluent English, with the ability to prepare programme updates, communicate risks, present recommendations, and collaborate effectively with international delivery teams.
Stakeholder Management: Strong communication, facilitation, and interpersonal skills, with the confidence to engage business users, manage expectations, resolve conflicting requirements, and defend proposed solutions constructively.
Testing and Implementation: Experience supporting user acceptance testing, business validation, sign-off processes, and the transition to live CRM operations.
Remote Working Capability: Comfortable working independently in a fully remote environment, building trust with stakeholders who may never be met in person, and managing priorities across distributed teams.
Analytical and Problem-Solving Skills: A structured approach to evaluating business processes, identifying gaps, assessing solution options, and recommending improvements based on business needs.
Engagement Requirements: Based in the UK or Europe, with the legal right to work in the relevant country and the ability to undertake a remote contract engagement.
Benefits
Fully Remote Work: Work remotely from an eligible location anywhere in the UK or Europe, offering flexibility without a requirement to attend a physical office.
Contract Engagement: A contract-based consulting opportunity suited to experienced Dynamics 365 professionals seeking project-focused work.
Competitive Day Rate: Contract compensation based on an agreed daily rate, with the final rate to be determined.
Business-Facing Responsibilities: Direct engagement with German-speaking stakeholders, allowing you to influence business processes and functional solution decisions.
End-to-End Functional Ownership: The opportunity to contribute across discovery, fit-gap analysis, solution design, testing, business sign-off, and live adoption.
International Collaboration: Work with business stakeholders and delivery teams in a distributed consulting environment, combining German-language workshops with English-language programme communication.
Specialist Consulting Experience: Further develop your expertise in Microsoft Dynamics 365 Customer Engagement, business process optimization, and functional solution delivery.