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E-commerce Operations Manager at CASETiFY in 深圳市, 广东省 | Swiftcruit
CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
The E-Commerce Operations Manager will lead the e-commerce operations team responsible for product setup, pricing configuration, bundle setup, content readiness, launch QA, and product-data governance across CASETiFY’s global e-commerce channels.
This role ensures that products launch correctly, pricing and promotion are safely configured, market availability is accurate, and product data remains reliable across DTC and Retail Channel.
The role will also work directly with Product and Engineering teams to improve internal workflows through technology, AI automation, and process redesign.
Job Description
Manage the E-commerce Operations team, responsible for team workload, task prioritization, training, SOP compliance, operational quality, and continuous improvement.
Manage daily team workload, assign priorities, training, improve team capability, and ensure clear ownership, escalation, and approval discipline.
Oversee product and content setup, localization, market availability, and product data accuracy across the CMS platform.
Support major marketing campaign and product launches by ensuring product, price, content, collection, and bundle setup are ready before launch. Run pre-launch and post-launch QA checks.
Work with Product and Engineering teams to define system requirements, user stories, and acceptance criteria. Explore AI-assisted workflows for product data checking, content validation, translation QA, pricing anomaly detection, launch checklist automation, and operational reporting.
Requirement
Degree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related discipline.
At least 5 years of experience in DTC e-commerce operations, catalog operations, digital commerce, marketplace operations, or retail operations.
Able to build SOPs, QA checklists, approval workflows, and operational dashboards.
Able to translate operational pain points into clear system requirements for Product and Engineering teams.
Comfortable using Excel / Google Sheets, workflow tools, AI tools, or automation tools to improve efficiency.
Strong cross-functional communication skills with trading, marketing, product, engineering, retail, and operations teams.
Strong communication skills; English & Mandarin is a plus.
