Want to know if this job is worth applying to?
Westminster, Colorado, United States
Onsite
Not Available
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions.
Key Responsibilities:
Incident Resolution & Collaboration
Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software
Provide an exceptional customer experience during technical support calls, emails, and chat interactions to help ensure seamless system performance
Knowledge Amplification
Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals
Help to ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights
Train and mentor other innovators through both formal and informal program structures to build technical resilience across the team
Requirements
Minimum of High School Diploma or GED
2+ years of experience working in help desk with Software as a Service
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $55,000 - $65,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Applications for this position will be reviewed from June 1st 2026 - June 30th 2026
#LI-DB1
High School Diploma or GED
2+ years of customer service or technical support experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
