Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
The EDI / Integration Analyst is a member of the Business Integration team responsible for the electronic data interchange (EDI) connections between ULH, our customers, and their partners (3PLs, 4PLs, and trading partners). This role establishes and maintains trading partner connectivity, ensures accurate translation of EDI documents, monitors transmission health, and resolves EDI issues that affect day-to-day transportation operations.
This is a hands-on operational role. You will own the EDI queue, communicate directly with trading partners through onboarding and issue resolution, and support the team’s work on our strategic cloud integration platform, Cleo Integration Cloud (CIC). You will work alongside experienced EDI and integration engineers, with a clear path to grow into senior integration work as you develop platform depth.
KEY RESPONSIBILITIES
- Monitor EDI queues and transmission health across all trading partners — proactively identify and resolve transmission failures, delays, and partner exceptions before they affect operations
- Establish trading partner connectivity and configure mapping per trading partner specifications
- Support trading partner onboarding end-to-end — setup, mapping, testing, cutover, and post-launch monitoring — working alongside senior EDI engineers
- Troubleshoot EDI processes and workflows; diagnose whether an issue is data, mapping, connectivity, or partner-side
- Remedy outage and transmission-failure situations expeditiously, escalating appropriately when an issue exceeds defined authority
- Communicate directly with trading partners on onboarding progress, migration notifications, cutover scheduling, and issue resolution
- Review scorecard discrepancies with trading partners and drive them to resolution
- Support the migration of EDI workloads to Cleo Integration Cloud (CIC) as the strategic platform, developing hands-on CIC capability over time
- Manage mailbox administration, connectivity setup (FTP / SFTP / VAN), and partner access
- Document and maintain trading partner configurations, onboarding checklists, and training material
- Own assigned EDI tickets through the full lifecycle — intake, triage, resolution, and documentation — in the team’s ticketing system
SYSTEMS YOU WILL WORK WITH
Direct experience with any of these is valued; full proficiency across all is not expected at hire. A willingness to learn our platforms — especially CIC — is essential.
Cleo Integration Cloud (CIC)
Strategic EDI platform
Cleo VLTrader / Clarify
On-premise EDI (transitioning)
PortPro
Intermodal EDI
TMWSuite
Transportation management system
SQL Server
Data validation & troubleshooting
ANSI X12
EDI transaction standard
REQUIRED QUALIFICATIONS
- Working knowledge of EDI fundamentals and common ANSI X12 transaction sets (e.g., 204, 210, 214, 810, 856, 990)
- Experience in an EDI operations, integration support, or trading partner coordination role
- Understanding of trading partner connectivity methods — FTP / SFTP / VAN
- Ability to troubleshoot systematically — isolate whether a failure is data, mapping, connectivity, or partner-side
- Strong written and verbal communication; comfortable interacting directly with external trading partners
- Organized, detail-oriented, and disciplined about documentation and ticket hygiene
- Ownership mentality — sees issues through to resolution and communicates proactively
- Ability to prioritize and shift focus quickly in an operational environment
PREFERRED QUALIFICATIONS
- Hands-on experience with Cleo VLTrader, Clarify, or Cleo Integration Cloud (CIC)
- EDI mapping and configuration experience
- Familiarity with SQL Server for data validation (SELECT, basic joins)
- Knowledge of REST APIs — concepts, request/response, and how APIs complement EDI integration
- Experience with a transportation management system (TMWSuite or equivalent)
- Understanding of the logistics and transportation industry
- Experience supporting intermodal or trucking EDI workflows
GROWTH & DEVELOPMENT
This role is a development track toward Senior Integration Engineer. As you build depth — executing trading partner onboarding independently, developing CIC platform capability, and taking on integration design — you will grow from operational EDI work into senior integration engineering. ULH invests in structured cross-training and clear development milestones, and this role is positioned to progress as the strategic CIC platform matures.
