The Education Clinical Support Manager provides direct, day-to-day clinical and experience support to candidates working with Aya Education, with a primary focus on school-based speech-language pathologists.
This is an individual contributor role that manages candidate support tickets, conducts select interviews for school-based candidates, provides coaching, and helps resolve escalated or sensitive situations involving SLPs. The role also provides general, non-clinical support to other professionals working in school settings, including teachers, paraprofessionals, and other education staff.
The ideal candidate is an experienced SLP with direct knowledge of school-based practice and an understanding of the broader school environment. This person combines clinical judgment with clear communication, empathy, strong problem-solving skills, and the ability to recognize when a concern should be escalated for additional clinical, operational, compliance, or client-facing support.
Who We Are:
We’re a $8+ billion dollar, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
Responsibilities
Ticket-Based Candidate Support and Coaching
- Manage and respond to candidate support tickets within Aya Education’s ticketing system.
- Serve as a primary clinical resource for school-based SLPs throughout their assignments.
- Provide coaching, guidance, and thought partnership related to clinical practice, role expectations, caseloads, documentation, communication and school-based challenges.
- Help clinicians navigate assignment concerns, school environments, collaboration with school teams, and other issues that may affect their success.
- Provide general, non-clinical support and problem-solving assistance to teachers, paraprofessionals and other school-based professionals when their questions or concerns fall outside a clinical SLP scope.
- Collaborate with internal stakeholders to resolve candidate needs and ensure clear, timely follow-up.
Interviews and Candidate Evaluation
- Conduct a limited number of interviews for SLP and other school-based candidates, as assigned.
- Apply a practical school-based and clinical lens when assessing candidate readiness, role fit, communication and support needs.
- Provide thoughtful input to Recruitment, Account Management and other partners regarding candidate strengths, questions and potential support considerations.
- Help ensure candidates understand the clinical, role-specific, caseload, documentation, scheduling, and environmental expectations of school-based assignments.
Escalation, Documentation, and Quality
- Use sound professional judgment to determine when an issue can be resolved through direct support and when escalation is required.
- Assist with complex, sensitive, or high-impact candidate situations involving clinical concerns, assignment fit, performance, school expectations, workplace challenges or general support needs.
- Recognize and escalate situations that may present clinical, compliance, legal, employee-relations, client or patient/student safety concerns.
- Maintain accurate, timely, and confidential documentation of support interactions, coaching, ticket activity, escalation steps and outcomes.
- Support consistent, clear, and high-quality responses within the Education support process.
Insight Sharing and Continuous Improvement
- Identify recurring questions, themes, and challenges emerging from candidate support interactions.
- Share actionable insights with leadership to inform coaching priorities, support resources and process improvements.
- Contribute to the refinement of workflows, guidance materials, training, and tools that strengthen the education candidate experience.
- Support short-term and ongoing projects related to education support systems, resources and clinician experience.
Required Qualifications
- Active and unrestricted ASHA Certificate of Clinical Competence in Speech-Language Pathology (CCC-SLP) in good standing.
- Completion of the required two-hour professional development course in clinical instruction and supervision.
- At least 18 to 24 months of full-time practice experience after receiving the CCC-SLP.
- Active SLP licensure which must be maintained
- Direct experience working as an SLP in a school, district or other K–12 education setting.
- Understanding of the broader K–12 environment and the roles, responsibilities and common support needs of non-clinical school-based professionals.
- Master’s degree or equivalent professional experience.
- Strong understanding of school-based speech-language pathology practice, including caseload management, documentation, collaboration and communication with school teams.
- Strong written and verbal communication skills.
- Demonstrated coaching, critical-thinking and problem-solving skills.
- Sound professional judgment and the ability to recognize appropriate escalation thresholds.
- Strong organization, documentation, follow-through and ability to manage multiple priorities.
- Ability to work independently while collaborating effectively across multiple departments.
What We Offer:
- Free premium medical, dental, life and vision insurance
- Generous 401(k) match
- Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
- Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
- Celebrations! We hit our goals and reward ourselves.
- Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
- Unlimited DTO — we believe in time off!
- Virtual yoga, meditation or boot camp classes offered daily
Compensation: Aya reasonably anticipates the pay scale for this position to be between $36.06 to $40.87, which equates to $75,000 to $85,000 annually.
The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.
Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy.
