Education Program Manager-Tennessee Memory Care Assessment Network

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

Neurology Admin 20

Job Summary:

The Education Program Manager runs the day-to-day operations of MCAN's provider and workforce education, anchored by the Tennessee Dementia ECHO Program. This role manages the logistics, scheduling, faculty coordination, learner recruitment, and evaluation for three demand-weighted curricula (primary care provider, dementia care navigator, and spoke specialist), and coordinates the additional training that spoke sites and clinical staff require as the network grows.

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Key Responsibilities

• Manage the operations of the Tennessee Dementia ECHO Program, including session scheduling, faculty and presenter coordination, curriculum calendars, and platform logistics for the PCP, navigator, and spoke-specialist tracks.

• Recruit, enroll, and track learners across the three curricula, and maintain accurate attendance, completion, and continuing-education records.

• Coordinate continuing medical education (CME) and continuing education (CE) accreditation and credit processing in partnership with the appropriate Vanderbilt office.

• Support onboarding and specialist training for spoke sites as they join the network, and coordinate county Dementia Care Navigator training in partnership with the state's training program.

• Develop and maintain training materials, session guides, and learner-facing communications in collaboration with faculty content leads.

• Build and manage program evaluation, collecting learner feedback and education outcome metrics for continuous improvement and state reporting.

• Coordinate the program's periodic symposium or larger educational convenings, including agenda, speakers, registration, and logistics.

Required Qualifications

• Bachelor's degree in education, public health, a health profession, instructional design, health administration, or a related field.

• Three or more years of experience coordinating educational, training, or continuing-education programs.

• Strong project-management skills, with the ability to run recurring programming on a reliable cadence.

• Comfort with learning-management systems, video-conferencing platforms, and educational data tracking.

Preferred Qualifications

• Master's degree in a relevant field.

• Experience with Project ECHO or other tele-mentoring / tele-education models.

• Experience administering CME/CE accreditation and credit.

• Familiarity with dementia care, geriatrics, or primary care workforce training.

Core Competencies

• Detailed logistical coordination and dependable execution.

• Effective collaboration with clinical faculty and content experts.

• Data tracking and reporting.

• Learner-centered orientation and clear communication.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.